Front incident

Delay importing new messages from Gmail

Minor Resolved View vendor source →

Front experienced a minor incident on September 12, 2025 affecting Gmail, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 10:32 PM UTC
Resolved
Sep 13, 2025, 12:00 AM UTC
Duration
1h 27m
Detected by Pingoru
Sep 12, 2025, 10:32 PM UTC

Affected components

Gmail

Update timeline

  1. identified Sep 12, 2025, 10:32 PM UTC

    We have an ongoing issue causing delays importing new messages from all gmail channels. We have identified the issue and are currently working on a fix

  2. monitoring Sep 12, 2025, 10:44 PM UTC

    Fixes are currently rolling out, we are monitoring backlog of unimported messages

  3. monitoring Sep 12, 2025, 11:31 PM UTC

    Continuing to monitor our backlog of messages, the majority of channels have recovered - but still have a small segment still catching up

  4. resolved Sep 13, 2025, 12:00 AM UTC

    All channels should now be recovered