Front experienced a major incident on January 22, 2026 affecting O365, lasting 8h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 08:49 PM UTC
Microsoft Office365 is experiencing an outage affecting some Front channels: "Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services." Front is unable to send or receive messages for affected customers. Their status page is available at https://status.cloud.microsoft/.
- monitoring Jan 23, 2026, 03:28 AM UTC
Microsoft appears to have recovered, and we're no longer seeing any impact on Office 365 channels. All pending messages have been delivered. We're continuing to monitor the situation closely.
- resolved Jan 23, 2026, 05:36 AM UTC
Microsoft is still reporting service degradation, but it's not impacting Front. We'll continue monitoring the situation in case it changes.