2025-04-29 Application unavailable for some customers
Affected: App
Front Outage History
Front is up right nowFront had 47 outages in the last 2 years totaling 207h 33m of downtime — averaging 1.9 incidents per month.
There were 47 Front outages since May 23, 2024 totaling 207h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
[office365] Some customers experiencing delays receiving messages on Office365 channels
Affected: O365
Timeline · 3 updates
- investigating Apr 25, 2025, 10:28 AM UTC
We are currently investigating delays for inbound messages on some Office365 channels.
- investigating Apr 25, 2025, 11:42 AM UTC
We are continuing to investigate this issue.
- resolved Apr 25, 2025, 03:19 PM UTC
Issue is not resolved, opening a partner incident instead: https://front-partners.statuspage.io/incidents/sdln9wvbqdb7 Please contact Microsoft for assistance with an affected mailbox.
[office365] Message Attachment Size Limit Error
Affected: O365
Timeline · 3 updates
- investigating Apr 17, 2025, 01:15 PM UTC
We received reports from a small number of customers that some drafts error when sending, with the message: "Unexpected problem sending attachment larger than 3MB to Office 365."
- investigating Apr 17, 2025, 06:47 PM UTC
Office 365 servers may sometimes fail to accept attachments larger than 3 MB. As a temporary alternative, we suggest using another method of sharing files with recipients, such as OneDrive. We have communicated the issue to Microsoft and are investigating additional mitigations.
- resolved Apr 22, 2025, 09:56 PM UTC
There has been a significant reduction in the number of failures for Office 365 requests with attachments larger than 3 MB. We will continue to monitor.
[us-west-2] [by_company_00008] Customers may experience slowness in app loading
Affected: App
Timeline · 3 updates
- investigating Mar 19, 2025, 05:24 PM UTC
We are currently investigating the issue
- monitoring Mar 19, 2025, 05:42 PM UTC
A fix has been implemented and we are monitoring performance for customers.
- resolved Mar 19, 2025, 05:59 PM UTC
This incident has been resolved.
Errors sending and receiving mail for [Office365] channels
Affected: O365
Timeline · 5 updates
- investigating Mar 14, 2025, 09:49 PM UTC
We are currently investigating errors sending and receiving email for Office365 channels
- identified Mar 14, 2025, 09:51 PM UTC
We have identified the issue causing errors when sending and receiving mail for Office365 channels and are working towards a resolution.
- identified Mar 14, 2025, 09:59 PM UTC
We are currently deploying a fix for this issue and expect to restore service within 30 minutes
- monitoring Mar 14, 2025, 10:17 PM UTC
We have deployed a fix and are monitoring the situation.
- resolved Mar 15, 2025, 12:28 AM UTC
This incident has been resolved.
Elevated error rates for [office365] channels
Affected: O365
Timeline · 4 updates
- investigating Mar 01, 2025, 09:14 PM UTC
Our monitoring is suggesting there are elevated error rates for Office 365 channels. We are currently investigating.
- identified Mar 01, 2025, 09:23 PM UTC
Office365 is currently experiencing an outage preventing users to login. This is also preventing us from sending and importing messages.
- monitoring Mar 01, 2025, 09:45 PM UTC
Office seem to have resolved the issue. We're working through a backlog of imports.
- resolved Mar 01, 2025, 10:32 PM UTC
This incident has been resolved.
Delays ingesting emails [gmail]
Affected: Gmail
Timeline · 2 updates
- identified Feb 12, 2025, 09:00 PM UTC
We're currently processing a backlog of Gmail messages. Messages received after 8:25pm UTC are not impacted.
- resolved Feb 12, 2025, 09:39 PM UTC
This incident has been resolved.
AI answers for Chat errors
Affected: Front chat
Timeline · 5 updates
- investigating Dec 26, 2024, 09:30 PM UTC
We're investigating some errors only affecting our AI answers functionality with Chat
- identified Dec 26, 2024, 09:48 PM UTC
AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.
- monitoring Dec 26, 2024, 11:18 PM UTC
We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.
- monitoring Dec 26, 2024, 11:19 PM UTC
We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.
- resolved Dec 27, 2024, 12:01 AM UTC
This incident has been resolved.
Automated emails from Front are delayed - notifications, invites to your teammates, calendar events, etc.
Affected: App
Timeline · 4 updates
- investigating Dec 18, 2024, 07:33 PM UTC
We are currently investigating this issue.
- investigating Dec 18, 2024, 07:38 PM UTC
We have identified the issue and are working with our provider to remediate.
- monitoring Dec 18, 2024, 08:06 PM UTC
We've worked with our provider and remediated the issue. We'll continue to monitor.
- resolved Dec 18, 2024, 08:41 PM UTC
This incident has been relsolved.
Front AI features outage
Timeline · 1 update
- resolved Dec 13, 2024, 01:10 AM UTC
This caused numerous Front AI features to be unavailable, including AI Answers, AI Tagging (beta), Suggested Replies(beta), AI Compose, and AI Translate (beta). Additionally, the AI Tagging failures blocked subsequent rules from being run.
Exchange Online mailboxes sync delay [office365]
Affected: O365
Timeline · 6 updates
- identified Nov 25, 2024, 08:41 AM UTC
Our partner Microsoft is experiencing a service degradation affecting Exchange Online mailboxes. You can follow Microsoft Issue ID MO941162 for more details. This may cause outbound/inbound delays for customers using Office 365, as Front cannot connect to Microsoft servers.
- identified Nov 25, 2024, 10:49 AM UTC
Microsoft is still investigating the issue; here is their latest update. > We’re continuing to investigate recent changes, service telemetry and the failure paths to determine the root cause of impact. Source: https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162 (You need to be an O365 admin to be able to access it)
- identified Nov 25, 2024, 03:47 PM UTC
Microsoft is deploying a fix > At 15:27 CET > We’re monitoring the progress of the fix, which has been deployed to approximately 60% of the affected environments. We’re continuing our manual restarts on the remaining impacted machines. We are closely monitoring our systems for signs of recovery; however, we have not observed any significant progress at this time.
- monitoring Nov 25, 2024, 08:26 PM UTC
Microsoft deployed a fix. Our systems are recovering. Latest update from Microsoft: > At 20:52 CET > We're continuing to redirect traffic and apply targeted remediation to impacted servers. > We've observed initially positive results in some areas, and we're monitoring service health closely as our mitigation workstreams continue in parallel.
- monitoring Nov 26, 2024, 12:07 AM UTC
Our systems have fully recovered. We are now retrying failed tasks.
- resolved Nov 26, 2024, 02:52 AM UTC
This incident has been resolved.
[us-west-2] Increased failure rate on public API
Affected: API and integrations
Timeline · 3 updates
- investigating Nov 18, 2024, 08:03 PM UTC
We are seeing an increase in 5xx errors on our public API in us-west-2 region, which may also affect the ability to send/receive messages on some channels.
- monitoring Nov 18, 2024, 08:44 PM UTC
The increased rate of errors has subsided as of approximately 10 minutes ago, but we are still determining the root cause.
- resolved Nov 18, 2024, 10:18 PM UTC
This incident has been resolved.
[by_company_00017] Elevated loading times for some customers in us-west-1
Affected: App
Timeline · 3 updates
- investigating Oct 29, 2024, 12:34 PM UTC
We are receiving reports of elevated loading times for some customers in the us-west-1 region. We're currently investigating the root cause.
- monitoring Oct 29, 2024, 12:47 PM UTC
We have put in place mitigations and are seeing a return to normal performance. We're continuing to monitor.
- resolved Oct 29, 2024, 01:15 PM UTC
This incident has been resolved.
Increased error rate sending and receiving messages on email-based channels
Affected: SMTP (non-Gmail / O365)GmailO365
Timeline · 8 updates
- investigating Sep 27, 2024, 08:25 PM UTC
We are currently investigating this issue.
- investigating Sep 27, 2024, 08:25 PM UTC
We are continuing to investigate this issue.
- identified Sep 27, 2024, 08:38 PM UTC
We have identified the cause of the issue and are working on a fix. The issue affects some but not all channels.
- identified Sep 27, 2024, 09:02 PM UTC
We are validating the fix in our staging environment.
- identified Sep 27, 2024, 09:27 PM UTC
We have validated the fix and are in the process of doing a manual deploy to circumvent the current Docker outage.
- monitoring Sep 27, 2024, 09:47 PM UTC
The fix has been deployed and we are seeing email delivery services have recovered. We're monitoring and catching up on backlog so there might be residual delays.
- monitoring Sep 28, 2024, 02:21 AM UTC
Customers in us-west-2 and eu-west-1 regions have fully recovered. We are still working through the incoming message backlog on us-west-1.
- resolved Sep 28, 2024, 02:51 AM UTC
This incident has been resolved.
Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004]
Affected: App
Timeline · 3 updates
- investigating Sep 23, 2024, 11:00 AM UTC
We're receiving some reports of customers having difficulties accessing Front, or delays in sending and receiving messages, in our eu-west-1 region. We're currently investigating.
- identified Sep 23, 2024, 11:07 AM UTC
We believe we've identified the problem which caused a temporary spike in API errors. We're seeing a return to normal levels, and are working on a root-cause fix.
- resolved Sep 23, 2024, 11:30 AM UTC
Application performance has appeared to return to normal for eu-west-1 users.
Delays in sending and receiving Gmail messages [gmail]
Affected: Gmail
Timeline · 9 updates
Degraded performance in us-west-2 [us-west-2]
Affected: App
Timeline · 3 updates
- investigating Aug 29, 2024, 09:43 AM UTC
We are experiencing issues launching new deployments in our us-west-2 region, which may degrade the app performance and lead to delays in receiving messages for some customers.
- monitoring Aug 29, 2024, 09:51 AM UTC
We're beginning to see new deployments coming online. We're continuing to monitor the health of the cluster.
- resolved Aug 29, 2024, 10:05 AM UTC
This incident has been resolved.
Failures to send emails on Gmail channels [gmail]
Affected: Gmail
Timeline · 4 updates
- investigating Aug 09, 2024, 07:26 PM UTC
We are continuing to see failures sending emails on Gmail channels for a small number of customers following Gmail's incident from yesterday and are investigating.
- investigating Aug 09, 2024, 07:26 PM UTC
We are continuing to investigate this issue.
- identified Aug 09, 2024, 10:32 PM UTC
We have identified an issue and filed a bug report with Google. In the meantime, we are deploying a potential mitigation to alleviate the problem.
- resolved Aug 09, 2024, 11:39 PM UTC
A workaround has been implemented and we've observed a full recovery.
Unable to sign in using Google
Affected: App
Timeline · 5 updates
- investigating Aug 09, 2024, 05:57 PM UTC
We are getting reports of customers being unable to sign in using Google with a "500. That's an error" page and are investigating.
- investigating Aug 09, 2024, 07:22 PM UTC
We are continuing to investigate the issue, which seems to affect only a small number of users.
- identified Aug 09, 2024, 10:35 PM UTC
We are deploying a potential workaround for the issue.
- monitoring Aug 10, 2024, 12:05 AM UTC
A workaround has been implemented and we are monitoring the results.
- resolved Aug 10, 2024, 02:36 AM UTC
Between our workaround, and potentially changes by Google, this issue has been resolved.
App is intermittently slow [us-west-1][by_company_00009]
Affected: App
Timeline · 5 updates
- investigating Aug 08, 2024, 03:27 PM UTC
We are currently investigating this issue.
- investigating Aug 08, 2024, 05:18 PM UTC
We are continuing to investigate a database performance issue that is causing intermittent user-visible slowness and errors.
- identified Aug 08, 2024, 06:43 PM UTC
We identified a low-level bug in a database service that appears to be causing this issue, and are working on a short-term mitigation.
- monitoring Aug 08, 2024, 10:14 PM UTC
The issue has subsided due to a natural reduction in database load. We are continuing to work on a database upgrade to prevent this issue from reoccurring tomorrow.
- resolved Aug 09, 2024, 01:42 AM UTC
This incident is currently resolved. We've scheduled a database maintenance for later today to prevent the issue from reoccurring: https://www.frontstatus.com/incidents/w4v2qjtb2dqy
Some customers are experiencing delays in sending emails [sendgrid]
Affected: SMTP (non-Gmail / O365)
Timeline · 2 updates
- investigating Jul 31, 2024, 02:01 PM UTC
We are currently investigating this issue.
- resolved Jul 31, 2024, 02:19 PM UTC
This incident has been resolved.
Automated emails from Front are delayed - notifications, invites to your teammates, calendar event etc.
Timeline · 4 updates
- identified May 23, 2024, 01:03 AM UTC
We have identified the source of the issue and are working on fixing it. We're working with our provider to resolve this issue.
- identified May 23, 2024, 04:09 AM UTC
Critical transactional emails have been restored. We're working on the rest of our transactional emails, like notifications.
- monitoring May 23, 2024, 04:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 23, 2024, 04:46 AM UTC
This incident has been resolved.