Freshdesk incident

Issues with Ticket Dashboard and Analytics Refresh

Minor Resolved View vendor source →

Freshdesk experienced a minor incident on May 2, 2025, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 02:30 AM UTC
Resolved
May 02, 2025, 07:00 AM UTC
Duration
4h 30m
Detected by Pingoru
May 02, 2025, 02:30 AM UTC

Update timeline

  1. investigating May 02, 2025, 02:30 AM UTC

    Following up on yesterday's incident,, We identified an issue with analytics data mismatch and deployed a fix. This fix, however, introduced backpressure on downstream systems, resulting in a backlog in data ingestion.

  2. investigating May 02, 2025, 05:00 AM UTC

    Our engineering team is actively involved in resolving the issue, more updates to follow.

  3. resolved May 02, 2025, 07:00 AM UTC

    We scaled up system resources to process the backlog, and normal operations have been fully restored. The issue is now resolved.