Resolved after 53 minutes, affecting Agent Portal and Ticketing Core, on April 15, 2025.
The issue has been fully resolved, and all services are operating normally. We are continuing to monitor the system closely to ensure stability.
Affected components
Agent PortalTicketing Core
Update timeline
- investigating Apr 15, 2025, 04:50 AM UTC
We're currently experiencing delays in powering our modules due to issues with database queries.
- resolved Apr 15, 2025, 05:43 AM UTC
The issue has been fully resolved, and all services are operating normally. We are continuing to monitor the system closely to ensure stability.
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