Issue with SMTP and IMAP for Microsoft servers

Update timeline

1. investigating May 26, 2025, 09:25 AM UTC

   We're facing issues with both incoming and outgoing emails for customers who are using Microsoft custom mail server. Our best minds are on top of it. More updates to follow.

2. investigating May 26, 2025, 10:30 AM UTC

   Our engineering team is working on it with high priority and we will keep you posted with further updates.

3. investigating May 26, 2025, 12:00 PM UTC

   We would like to request our customers who are impacted by email issues to re-authorize their accounts. If the problem persists with your mailbox, please reach out to our support team, and we will be happy to assist you.

4. investigating May 26, 2025, 12:30 PM UTC

   The issue affecting incoming and outgoing emails in the Asia Pacific (SYDNEY) and Asia Pacific (MUMBAI) regions has been resolved. We will keep you informed with updates for other regions as soon as more information becomes available.

5. investigating May 26, 2025, 01:00 PM UTC

   The issue affecting incoming and outgoing emails in the us east (NORTH VIRGINIA) and Middle East and Africa (MEA) regions has been resolved. We will keep you informed with updates for EUC region as soon as more information becomes available.

6. resolved May 26, 2025, 04:00 PM UTC

   The issue impacting incoming and outgoing email services in the EU Central (Frankfurt) region has been successfully resolved. Email services are now operating normally. We will continue to monitor the situation closely to ensure continued stability and performance.