Resolved after 23 minutes, affecting Agent Portal and Email and 1 more, on May 2, 2025.
The issue impacting access to Freshdesk from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshdesk has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare’s official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs
Affected components
Update timeline
- investigating May 02, 2025, 10:40 AM UTC
The issue impacting access to Freshdesk from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshdesk has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare’s official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs
- resolved May 02, 2025, 11:03 AM UTC
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