Freshdesk incident

Performance Degradation in Ticket List View

Resolved after 53 minutes, affecting Ticketing Core, on April 5, 2025.

investigating Apr 05, 2025, 02:17 AM UTC

We experienced performance degradation issues with the ticket list view refresh in the US region. Our engineering team has identified and resolved the problem.

Started: Apr 05, 2025, 02:17 AM UTC
Resolved: Apr 05, 2025, 03:10 AM UTC
Duration: 53m
Detected by Pingoru: Apr 05, 2025, 02:17 AM UTC

Affected components

Ticketing Core

Update timeline

investigating Apr 05, 2025, 02:17 AM UTC

We experienced performance degradation issues with the ticket list view refresh in the US region. Our engineering team has identified and resolved the problem.
resolved Apr 05, 2025, 03:15 AM UTC

Your product runs on more than Freshdesk

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.