Resolved after 1 hour 10 minutes, affecting Workflow & Automations, on July 12, 2025.
A subset of customers in the IND region may have experienced a partial outage affecting features such as search, analytics, activities, automation rules, and ticket state updates due to a Redis outage caused by full memory consumption. Our engineers have resolved the issue, and all services have returned to normal.
Affected components
Update timeline
- investigating Jul 12, 2025, 10:40 AM UTC
A subset of customers in the IND region may have experienced a partial outage affecting features such as search, analytics, activities, automation rules, and ticket state updates due to a Redis outage caused by full memory consumption. Our engineers have resolved the issue, and all services have returned to normal.
- resolved Jul 12, 2025, 11:50 AM UTC
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