Is FrankieOne down?

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Current status
FrankieOne is having a partial outage

Active incident: Notice of Unscheduled Service Provider Incident - Internati…

FrankieOne is reporting a partial outage right now (last checked just now). Some components are affected; others remain operational.

Real-time FrankieOne status, recent outages, and incident history: pulled directly from FrankieOne's official status page at status.frankieone.com every 5 minutes. Pingoru tracks 20 FrankieOne services and has captured 28 incidents in the last 90 days (98.25% uptime). Get email, Slack, Discord, or webhook alerts the moment FrankieOne reports a new incident, free for 3 monitors, no credit card.

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FrankieOne uptime 98.25% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 1d 22h
    Started Oct 30, 2026, 02:27 PM UTC
    International Business Verification
    Timeline · 1 update
    • investigating · Oct 30, 2026, 02:25 PM UTC

      Notice of Unscheduled Service Provider Incident - International KYB - Ireland - Documents

    Latest: Notice of Unscheduled Service Provider Incident - International KYB - Ireland - Documents

Recent outages & incidents

Past 90 days
  1. Resolved 4h 39m
    Started Oct 28, 2026, 08:33 PM UTC · Resolved Oct 29, 2026, 01:12 AM UTC
    Biometrics
    Timeline · 2 updates
    • identified · Oct 28, 2026, 08:33 PM UTC

      We are currently aware of an issue affecting SMS messaging traffic for customers in the Australia region. The root cause has been identified by our third-party messaging provider and a fix is actively being worked on and deployed. During this period, some customers in Australia may experience delays or failures when sending SMS messages. We will provide a further update as soon as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience. Start Time: 29 Oct 2026 – 01:18 AEDT

    • resolved · Oct 29, 2026, 01:12 AM UTC

      We’ve received confirmation from the provider that the issue has been resolved. Customers in the Australia region are no longer experiencing errors affecting messaging traffic. Incident resolved: 29 October 2026, 8:32 AEDT

    Latest: We’ve received confirmation from the provider that the issue has been resolved. Customers in the Australia region are no longer experiencing errors affecting messaging traffic. Inc…

  2. Resolved –
    Started Oct 26, 2026, 02:05 AM UTC · Resolved Oct 26, 2026, 02:05 AM UTC
    Timeline · 1 update
    • resolved · Oct 26, 2026, 02:05 AM UTC

      An unscheduled outage impacted Visa-related services on 26 October 2026. * Start Time: 12:05 AM AEDT * End Time: 08:00 AM AEDT During this period, customers may have experienced disruptions when attempting to complete verification checks via Visa. The issue has now been fully resolved, and all services are operating normally.

    Latest: An unscheduled outage impacted Visa-related services on 26 October 2026. * Start Time: 12:05 AM AEDT * End Time: 08:00 AM AEDT During this period, customers may have experienced di…

  3. Resolved 1m
    Started Oct 23, 2026, 04:34 AM UTC · Resolved Oct 23, 2026, 04:35 AM UTC
    Timeline · 2 updates
    • investigating · Oct 23, 2026, 04:34 AM UTC

      We are currently aware of an intermittent vendor-side timeout issue affecting Australian Electoral Roll verifications. Customers may experience intermittent timeouts when performing checks against this source. This has been occurring since 01:40 PM AEDT today.

    • resolved · Oct 23, 2026, 04:35 AM UTC

      We have received confirmation from the vendor that this is now resolved at 5:48 PM

    Latest: We have received confirmation from the vendor that this is now resolved at 5:48 PM

  4. Resolved –
    Started Oct 23, 2026, 04:30 AM UTC · Resolved Oct 23, 2026, 04:30 AM UTC
    Biometrics
    Timeline · 1 update
    • resolved · Oct 23, 2026, 04:30 AM UTC

      An unscheduled degradation impacted SMS delivery to Telstra Australia subscribers on 21 October 2026. Start Time: 03:28 AM AEDT, 21 October 2026 End Time: 06:53 AM AEDT, 21 October 2026 During this period, customers may have experienced delays or failures when receiving SMS messages on the Telstra network in Australia. The issue has now been fully resolved, and all services are operating normally.

    Latest: An unscheduled degradation impacted SMS delivery to Telstra Australia subscribers on 21 October 2026. Start Time: 03:28 AM AEDT, 21 October 2026 End Time: 06:53 AM AEDT, 21 October…

  5. Resolved 1d 16h
    Started Oct 19, 2026, 12:40 PM UTC · Resolved Oct 21, 2026, 05:39 AM UTC
    International Business Verification
    Timeline · 2 updates
    • investigating · Oct 19, 2026, 12:40 PM UTC

      We are aware of an issue impacting the document orders for Singapore.

    • resolved · Oct 21, 2026, 05:39 AM UTC

      We have received confirmation from the vendor that this was resolved on Oct 20, 2026 – 21:09 AEDT

    Latest: We have received confirmation from the vendor that this was resolved on Oct 20, 2026 – 21:09 AEDT

See the full FrankieOne outage history

23 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse FrankieOne outage history →

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Incident record

Since April 2026 · Hyperping · 20 components checked every 5 minutes
92incidents recorded
80last 12 months
28last 90 days
36 hourstypical duration, 12 months

The longest incident in the last year, Notice of Unscheduled Service Provider Incident - International KYB - Sweden - Beneficial Ownership Reports on July 3, 2026, ran for 74 days. 382 maintenance windows announced in the same period.

Most affected components, last 12 months

  • International Business Verification20
  • Australian Business Verification 10
  • Production V2 API4
  • Biometrics3
  • Portal3

Latest incidents

Outage history

Past 90 days · 28 incidents View full outage history →