Is FrankieOne down?
Last checked just nowActive incident: Notice of Unscheduled Service Provider Incident - Internati…
FrankieOne is reporting a partial outage right now (last checked just now). Some components are affected; others remain operational.
Real-time FrankieOne status, recent outages, and incident history: pulled directly from FrankieOne's official status page at status.frankieone.com every 5 minutes. Pingoru tracks 20 FrankieOne services and has captured 28 incidents in the last 90 days (98.25% uptime). Get email, Slack, Discord, or webhook alerts the moment FrankieOne reports a new incident, free for 3 monitors, no credit card.
Active incident 1
- International Business Verification
Timeline · 1 update
- investigating · Oct 30, 2026, 02:25 PM UTC
Notice of Unscheduled Service Provider Incident - International KYB - Ireland - Documents
Latest: Notice of Unscheduled Service Provider Incident - International KYB - Ireland - Documents
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Recent outages & incidents
Past 90 days- Biometrics
Timeline · 2 updates
- identified · Oct 28, 2026, 08:33 PM UTC
We are currently aware of an issue affecting SMS messaging traffic for customers in the Australia region. The root cause has been identified by our third-party messaging provider and a fix is actively being worked on and deployed. During this period, some customers in Australia may experience delays or failures when sending SMS messages. We will provide a further update as soon as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience. Start Time: 29 Oct 2026 – 01:18 AEDT
- resolved · Oct 29, 2026, 01:12 AM UTC
We’ve received confirmation from the provider that the issue has been resolved. Customers in the Australia region are no longer experiencing errors affecting messaging traffic. Incident resolved: 29 October 2026, 8:32 AEDT
Latest: We’ve received confirmation from the provider that the issue has been resolved. Customers in the Australia region are no longer experiencing errors affecting messaging traffic. Inc…
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Timeline · 1 update
- resolved · Oct 26, 2026, 02:05 AM UTC
An unscheduled outage impacted Visa-related services on 26 October 2026. * Start Time: 12:05 AM AEDT * End Time: 08:00 AM AEDT During this period, customers may have experienced disruptions when attempting to complete verification checks via Visa. The issue has now been fully resolved, and all services are operating normally.
Latest: An unscheduled outage impacted Visa-related services on 26 October 2026. * Start Time: 12:05 AM AEDT * End Time: 08:00 AM AEDT During this period, customers may have experienced di…
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Timeline · 2 updates
- investigating · Oct 23, 2026, 04:34 AM UTC
We are currently aware of an intermittent vendor-side timeout issue affecting Australian Electoral Roll verifications. Customers may experience intermittent timeouts when performing checks against this source. This has been occurring since 01:40 PM AEDT today.
- resolved · Oct 23, 2026, 04:35 AM UTC
We have received confirmation from the vendor that this is now resolved at 5:48 PM
Latest: We have received confirmation from the vendor that this is now resolved at 5:48 PM
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- Biometrics
Timeline · 1 update
- resolved · Oct 23, 2026, 04:30 AM UTC
An unscheduled degradation impacted SMS delivery to Telstra Australia subscribers on 21 October 2026. Start Time: 03:28 AM AEDT, 21 October 2026 End Time: 06:53 AM AEDT, 21 October 2026 During this period, customers may have experienced delays or failures when receiving SMS messages on the Telstra network in Australia. The issue has now been fully resolved, and all services are operating normally.
Latest: An unscheduled degradation impacted SMS delivery to Telstra Australia subscribers on 21 October 2026. Start Time: 03:28 AM AEDT, 21 October 2026 End Time: 06:53 AM AEDT, 21 October…
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- International Business Verification
Timeline · 2 updates
- investigating · Oct 19, 2026, 12:40 PM UTC
We are aware of an issue impacting the document orders for Singapore.
- resolved · Oct 21, 2026, 05:39 AM UTC
We have received confirmation from the vendor that this was resolved on Oct 20, 2026 – 21:09 AEDT
Latest: We have received confirmation from the vendor that this was resolved on Oct 20, 2026 – 21:09 AEDT
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See the full FrankieOne outage history
23 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Hyperping · 20 components checked every 5 minutesThe longest incident in the last year, Notice of Unscheduled Service Provider Incident - International KYB - Sweden - Beneficial Ownership Reports on July 3, 2026, ran for 74 days. 382 maintenance windows announced in the same period.
Most affected components, last 12 months
- International Business Verification20
- Australian Business Verification 10
- Production V2 API4
- Biometrics3
- Portal3
Latest incidents
- Notice of Unscheduled Service Provider Incident - International KYB - Ireland - Documents
Notice of Unscheduled Service Provider Incident - International KYB - Ireland - Documents
- SMS Messaging Disruption – Australia Region
We are currently aware of an issue affecting SMS messaging traffic for customers in the Australia region. The root cause has been identified by our third-party…
- Elevated API Errors - Visa Verification - Australia
An unscheduled outage impacted Visa-related services on 26 October 2026. * Start Time: 12:05 AM AEDT * End Time: 08:00 AM AEDT During this period, customers…
- Started Oct 30, 2026, 02:27 PM UTC · ● 1d 22h
- Started Oct 28, 2026, 08:33 PM UTC · Resolved Oct 29, 2026, 01:12 AM UTC · 4h 39m
- Started Oct 26, 2026, 02:05 AM UTC · Resolved Oct 26, 2026, 02:05 AM UTC · –
- Started Oct 23, 2026, 04:34 AM UTC · Resolved Oct 23, 2026, 04:35 AM UTC · 1m
- Started Oct 23, 2026, 04:30 AM UTC · Resolved Oct 23, 2026, 04:30 AM UTC · –
- Notice of Unscheduled Service Provider Incident - International KYB - Singapore - Documents ResolvedStarted Oct 19, 2026, 12:40 PM UTC · Resolved Oct 21, 2026, 05:39 AM UTC · 1d 16h
- Started Oct 19, 2026, 11:43 AM UTC · Resolved Oct 19, 2026, 11:43 AM UTC · –
- Elevated API Errors - NZ Passport ResolvedStarted Oct 19, 2026, 04:47 AM UTC · Resolved Oct 19, 2026, 04:47 AM UTC · –