Ongoing since 08:33 PM UTC, affecting Biometrics.
We are currently aware of an issue affecting SMS messaging traffic for customers in the Australia region. The root cause has been identified by our third-party messaging provider and a fix is actively being worked on and deployed. During this period, some customers in Australia may experience delays or failures when sending SMS messages. We will provide a further update as soon as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience. Start Time: 28 Oct 2026 – 02:21 AEDT
Affected components
Update timeline
- identified Oct 28, 2026, 08:33 PM UTC
We are currently aware of an issue affecting SMS messaging traffic for customers in the Australia region. The root cause has been identified by our third-party messaging provider and a fix is actively being worked on and deployed. During this period, some customers in Australia may experience delays or failures when sending SMS messages. We will provide a further update as soon as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience. Start Time: 28 Oct 2026 – 02:21 AEDT
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