Resolved on October 19, 2026.
Start Time: 19 October 2026 - 20:06 AEDT End Time: 19 October 2026 – 21:56 AEDT We experienced an issue that may have caused some customers to encounter intermittent errors or timeouts when performing KYB checks, including business verification and ownership requests. The issue has now been resolved, and all affected services have fully recovered. Following the resolution, we have continued monitoring the platform and can confirm that KYB services are operating as expected. We apologise for any inconvenience caused and will continue to monitor service stability closely. Please reach out if you experience any further issues.
Update timeline
- resolved Oct 19, 2026, 11:43 AM UTC
Start Time: 19 October 2026 - 20:06 AEDT End Time: 19 October 2026 – 21:56 AEDT We experienced an issue that may have caused some customers to encounter intermittent errors or timeouts when performing KYB checks, including business verification and ownership requests. The issue has now been resolved, and all affected services have fully recovered. Following the resolution, we have continued monitoring the platform and can confirm that KYB services are operating as expected. We apologise for any inconvenience caused and will continue to monitor service stability closely. Please reach out if you experience any further issues.
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