Frame.io Outage History

Frame.io is up right now

Frame.io had 12 outages in the last 2 years totaling 30h 59m of downtime — averaging 0.5 incidents per month.

There were 12 Frame.io outages since May 22, 2025 totaling 30h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.frame.io

Minor May 8, 2026

Issue with loading comments

Detected by Pingoru
May 08, 2026, 11:51 AM UTC
Resolved
May 08, 2026, 12:48 PM UTC
Duration
57m
Affected: next.frame.io (V4)
Timeline · 4 updates
  1. investigating May 08, 2026, 11:51 AM UTC

    We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load in the app.

  2. identified May 08, 2026, 11:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2026, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026

Degraded Performance

Detected by Pingoru
Mar 17, 2026, 03:51 PM UTC
Resolved
Mar 17, 2026, 04:22 PM UTC
Duration
31m
Affected: next.frame.io (V4)app.frame.io (LEGACY)Developer PlatformMedia Processingblog.frame.iosupport.frame.io
Timeline · 3 updates
  1. investigating Mar 17, 2026, 03:51 PM UTC

    We're experiencing degraded performance

  2. monitoring Mar 17, 2026, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2026

Degraded software performance

Detected by Pingoru
Mar 12, 2026, 04:19 PM UTC
Resolved
Mar 12, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 12, 2026, 04:19 PM UTC

    Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.

Read the full incident report →

Minor January 13, 2026

Outage of Search service

Detected by Pingoru
Jan 13, 2026, 08:57 AM UTC
Resolved
Jan 13, 2026, 09:19 AM UTC
Duration
22m
Affected: next.frame.io (V4)app.frame.io (LEGACY)
Timeline · 6 updates
  1. investigating Jan 13, 2026, 08:57 AM UTC

    We are currently investigating an outage with our search service

  2. investigating Jan 13, 2026, 08:58 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 13, 2026, 09:09 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 13, 2026, 09:10 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 13, 2026, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 13, 2026, 09:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Upload delays

Detected by Pingoru
Oct 29, 2025, 03:05 PM UTC
Resolved
Oct 29, 2025, 04:52 PM UTC
Duration
1h 47m
Affected: next.frame.io (V4)app.frame.io (LEGACY)Developer PlatformMedia Processing
Timeline · 6 updates
  1. investigating Oct 29, 2025, 03:57 PM UTC

    We are currently investigating an issue involving delayed uploading and transcoding. Our team is working to identify the root cause and implement a fix.

  2. identified Oct 29, 2025, 04:02 PM UTC

    We have identified the root cause and are addressing issues with delayed uploads.

  3. identified Oct 29, 2025, 04:19 PM UTC

    A fix has been implemented, and backlogged uploads are processing.

  4. monitoring Oct 29, 2025, 04:23 PM UTC

    All backlogged uploads should now be processed. We are continuing to monitor.

  5. monitoring Oct 29, 2025, 04:35 PM UTC

    Some assets may take longer than usual to be available as we continue to process more recent uploads. We are continuing to monitor.

  6. resolved Oct 29, 2025, 04:52 PM UTC

    All media processing systems are fully operational. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].

Read the full incident report →

Minor October 21, 2025

Media transcoding delays

Detected by Pingoru
Oct 21, 2025, 04:31 PM UTC
Resolved
Oct 21, 2025, 09:29 PM UTC
Duration
4h 58m
Affected: Media Processing
Timeline · 5 updates
  1. investigating Oct 21, 2025, 04:31 PM UTC

    We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account.

  2. investigating Oct 21, 2025, 05:48 PM UTC

    Performance is improving across uploads and transcodes. We’re still monitoring and investigating latency.

  3. identified Oct 21, 2025, 06:33 PM UTC

    We’ve identified an underlying cause and are continuing to investigate system performance.

  4. identified Oct 21, 2025, 08:02 PM UTC

    After identifying the underlying cause, we are continuing to investigate its impact on system performance.

  5. resolved Oct 21, 2025, 09:29 PM UTC

    Upload and transcode latencies have returned to normal, and new uploads are processing as expected.

Read the full incident report →

Minor August 28, 2025

Issues with filenames after uploading

Detected by Pingoru
Aug 28, 2025, 04:54 PM UTC
Resolved
Aug 28, 2025, 05:02 PM UTC
Duration
7m
Affected: Media Processing
Timeline · 2 updates
  1. investigating Aug 28, 2025, 04:54 PM UTC

    We are conducting a rollback to address customer reports having to due with filename issues when uploading to Frame.io.

  2. resolved Aug 28, 2025, 05:02 PM UTC

    We have resolved the issue with a rollback of our code.

Read the full incident report →

Minor June 25, 2025

Partial Outage - User settings

Detected by Pingoru
Jun 25, 2025, 08:41 PM UTC
Resolved
Jun 25, 2025, 10:26 PM UTC
Duration
1h 45m
Affected: next.frame.io (V4)app.frame.io (LEGACY)Developer PlatformMedia Processing
Timeline · 5 updates
  1. investigating Jun 25, 2025, 08:41 PM UTC

    User settings are currently inaccessible. Our team is working to identify the root cause and implement a fix.

  2. investigating Jun 25, 2025, 09:09 PM UTC

    We haven't clearly identified the root cause of the issue and are continuing to investigate it.

  3. identified Jun 25, 2025, 09:40 PM UTC

    We have found the root cause of the issue and have implemented a fix.

  4. monitoring Jun 25, 2025, 09:47 PM UTC

    The issue appears to have been fixed. We're actively monitoring the situation.

  5. resolved Jun 25, 2025, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2025

Watermarking Issue

Detected by Pingoru
Jun 04, 2025, 12:35 AM UTC
Resolved
Jun 04, 2025, 02:20 AM UTC
Duration
1h 44m
Affected: Media Processing
Timeline · 4 updates
  1. investigating Jun 04, 2025, 12:35 AM UTC

    We are currently investigating this issue.

  2. identified Jun 04, 2025, 12:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2025, 02:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 02:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 22, 2025

v4 Application experiencing outage

Detected by Pingoru
May 22, 2025, 08:49 AM UTC
Resolved
May 22, 2025, 09:19 AM UTC
Duration
30m
Affected: next.frame.io (V4)
Timeline · 3 updates
  1. identified May 22, 2025, 08:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 22, 2025, 09:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 22, 2025, 09:19 AM UTC

    This incident has been resolved.

Read the full incident report →