Frame.io incident

Partial Outage - User settings

Minor Resolved View vendor source →

Frame.io experienced a minor incident on June 25, 2025 affecting next.frame.io (V4) and app.frame.io (LEGACY) and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 08:41 PM UTC
Resolved
Jun 25, 2025, 10:26 PM UTC
Duration
1h 45m
Detected by Pingoru
Jun 25, 2025, 08:41 PM UTC

Affected components

next.frame.io (V4)app.frame.io (LEGACY)Developer PlatformMedia Processing

Update timeline

  1. investigating Jun 25, 2025, 08:41 PM UTC

    User settings are currently inaccessible. Our team is working to identify the root cause and implement a fix.

  2. investigating Jun 25, 2025, 09:09 PM UTC

    We haven't clearly identified the root cause of the issue and are continuing to investigate it.

  3. identified Jun 25, 2025, 09:40 PM UTC

    We have found the root cause of the issue and have implemented a fix.

  4. monitoring Jun 25, 2025, 09:47 PM UTC

    The issue appears to have been fixed. We're actively monitoring the situation.

  5. resolved Jun 25, 2025, 10:26 PM UTC

    This incident has been resolved.