Frame.io incident

Watermarking Issue

Major Resolved View vendor source →

Frame.io experienced a major incident on June 4, 2025 affecting Media Processing, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 12:35 AM UTC
Resolved
Jun 04, 2025, 02:20 AM UTC
Duration
1h 44m
Detected by Pingoru
Jun 04, 2025, 12:35 AM UTC

Affected components

Media Processing

Update timeline

  1. investigating Jun 04, 2025, 12:35 AM UTC

    We are currently investigating this issue.

  2. identified Jun 04, 2025, 12:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2025, 02:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 02:20 AM UTC

    This incident has been resolved.