Fortanix SaaS incident

DSM SaaS | EU Region| InterDC connectivity Issue between Paris and Amsterdam

Notice Resolved View vendor source →

Fortanix SaaS experienced a notice incident on August 6, 2025, lasting 6h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 12:32 PM UTC
Resolved
Aug 06, 2025, 07:02 PM UTC
Duration
6h 29m
Detected by Pingoru
Aug 06, 2025, 12:32 PM UTC

Update timeline

  1. investigating Aug 06, 2025, 12:32 PM UTC

    We are currently investigating the issue affecting interDC connectivity between Paris and Amsterdam datacenter. There is no customer impact due to the issue. We will provide regular update as we make progress.

  2. investigating Aug 06, 2025, 02:57 PM UTC

    We've made progress and now suspect the issue is with a network component connecting our data centers. We'll provide an update once we confirm this.

  3. investigating Aug 06, 2025, 03:54 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 06, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 06, 2025, 04:13 PM UTC

    Issue with network components has been rectified and connectivity is restored between the 2 datacenters. We are currently monitoring the device for any further issue.

  6. resolved Aug 06, 2025, 07:02 PM UTC

    This incident has been resolved.