DSM Saas | EU region | timeouts issue in the Frankfurt region | Monitoring

Update timeline

1. monitoring Apr 24, 2026, 02:14 PM UTC

   Between 12:58 UTC and 13:08 UTC on April 24, 2026, we observed elevated error rates and pod restarts in our Frankfurt region. All affected pods have since recovered and are currently running normally. Investigation into the root cause is ongoing.

2. monitoring Apr 24, 2026, 05:50 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Apr 25, 2026, 06:03 PM UTC

   Following the incident on April 24, 2026 (12:58–13:08 UTC), services in the Frankfurt region have remained stable, and no further issues have been observed. We believe we have identified the root cause and are in the process of validating it through testing. The team is also working on corrective actions to prevent recurrence. We will provide a detailed root cause analysis once our investigation is complete.

4. resolved Apr 26, 2026, 07:22 AM UTC

   Services have remained stable since recovery, with no further impact observed