Fortanix SaaS incident

DSM SaaS AMER | Increased Latency and Pod Restarts in Ashburn Datacenter

Resolved after 3 hours 48 minutes, affecting Service availability and Key Management and 1 more, on May 27, 2026.

monitoring May 27, 2026, 05:00 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 27, 2026, 03:25 PM UTC
Resolved
May 27, 2026, 07:14 PM UTC
Duration
3h 48m
Detected by Pingoru
May 27, 2026, 03:25 PM UTC

Affected components

Service availabilityKey ManagementKey usage (Cryptographic operation)

Update timeline

  1. investigating May 27, 2026, 03:25 PM UTC

    We are currently investigating an issue impacting services in our Ashburn datacenter. Customers may experience increased latency. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide further updates as more information becomes available.

  2. identified May 27, 2026, 04:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2026, 07:14 PM UTC

    This incident has been resolved.

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