DSM SaaS Amer | Login failures

Update timeline

1. investigating Feb 15, 2026, 08:53 PM UTC

   We are currently investigating this issue.

2. identified Feb 15, 2026, 09:09 PM UTC

   The issue has been identified, and mitigation actions are in progress. Customers may continue to experience intermittent errors while remediation is underway.

3. identified Feb 16, 2026, 12:10 AM UTC

   We are continuing to implement corrective measures and are seeing signs of improvement. Our team remains engaged in restoring full service stability.

4. identified Feb 16, 2026, 03:21 AM UTC

   Mitigation actions are progressing, and service availability is improving. We are continuing remediation efforts to ensure full recovery.

5. monitoring Feb 16, 2026, 03:21 AM UTC

   A fix has been implemented, and service has stabilized. We are actively monitoring system performance to ensure continued normal operation.

6. resolved Feb 16, 2026, 08:25 AM UTC

   This incident has been resolved. Between 15 Feb 18:30 UTC and 16 Feb 02:25 UTC, customers in the AMER region experienced intermittent service degradation, with a small percentage of requests impacted. Service has fully recovered, and we continue to monitor platform health.