Resolved after 2 hours, affecting Service availability and Key Management and 1 more, on August 12, 2025.
We are currently experiencing reduced redundancy in our connectivity to an upstream provider due to a hardware failure within their network. All traffic is being successfully rerouted through redundant paths, and no impact to customer services is expected at this time. The provider is actively working to resolve the issue and restore full network capacity. We are closely monitoring the situation and will provide updates as more information becomes available.
Affected components
Update timeline
- identified Aug 12, 2025, 09:33 AM UTC
We are currently experiencing reduced redundancy in our connectivity to an upstream provider due to a hardware failure within their network. All traffic is being successfully rerouted through redundant paths, and no impact to customer services is expected at this time. The provider is actively working to resolve the issue and restore full network capacity. We are closely monitoring the situation and will provide updates as more information becomes available.
- resolved Aug 12, 2025, 11:33 AM UTC
This incident has been resolved.
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