Fortanix SaaS incident
DSM Saas | AU region | Intermittent timeouts issue in AU region
Resolved after 6 hours 19 minutes, affecting Service availability and Key Management and 1 more, on September 8, 2025.
We have implemented the fix and can confirm the issue is resolved. We will continue to monitor performance to ensure stability. For any new issues, please contact Fortanix Support.
Affected components
Update timeline
- investigating Sep 08, 2025, 12:21 AM UTC
We experienced the intermittent timeouts issue in AU region. We are actively investigating the cause. If you experience any problems, please contact Fortanix Support.
- investigating Sep 08, 2025, 05:22 AM UTC
Our investigation has identified the root cause of the issue. We are now working on a resolution and will provide an update as soon as possible.
- identified Sep 08, 2025, 05:24 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 08, 2025, 06:40 AM UTC
We have implemented the fix and can confirm the issue is resolved. We will continue to monitor performance to ensure stability. For any new issues, please contact Fortanix Support.
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