Fortanix SaaS incident
DSM Saas | AU region | Intermittent timeouts issue in AU region
Fortanix SaaS experienced a minor incident on September 8, 2025 affecting Service availability and Key Management and 1 more component, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2025, 12:21 AM UTC
We experienced the intermittent timeouts issue in AU region. We are actively investigating the cause. If you experience any problems, please contact Fortanix Support.
- investigating Sep 08, 2025, 05:22 AM UTC
Our investigation has identified the root cause of the issue. We are now working on a resolution and will provide an update as soon as possible.
- identified Sep 08, 2025, 05:24 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 08, 2025, 06:40 AM UTC
We have implemented the fix and can confirm the issue is resolved. We will continue to monitor performance to ensure stability. For any new issues, please contact Fortanix Support.