Fortanix SaaS incident

DSM SaaS EU | Network connectivity issue in Frankfurt region

Notice Resolved View vendor source →

Fortanix SaaS experienced a notice incident on September 17, 2025 affecting Service availability and Key Management and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 10:05 PM UTC
Resolved
Sep 18, 2025, 02:20 AM UTC
Duration
4h 15m
Detected by Pingoru
Sep 17, 2025, 10:05 PM UTC

Affected components

Service availabilityKey ManagementKey usage (Cryptographic operation)

Update timeline

  1. monitoring Sep 17, 2025, 10:05 PM UTC

    On September 17, 2025, between 21:23 and 21:47 UTC, we experienced a network issue in our EU Frankfurt datacenter. During this time, traffic was automatically rerouted to the nearest datacenter. There should be no impact on operations. We have reached out to our service provider and will continue monitoring closely. If you experience any issues, please reach out to Fortanix Support.

  2. resolved Sep 18, 2025, 02:20 AM UTC

    This incident has been resolved.