Fortanix SaaS had 22 outages in the last 2 years totaling 269h 53m of downtime — averaging 0.9 incidents per month.
There were 22 Fortanix SaaS outages since November 25, 2024 totaling 269h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
We experienced a service disruption affecting Key Insight in the NA Region beginning August 24 at 07:06 UTC. During this period, certain operations were unavailable. The issue has been resolved, and the service has fully recovered. We continue to monitor platform health.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
At this time, no service outage is expected. Traffic has been redirected to alternate EU SaaS datacenters, which continue to operate normally with available redundancy. However, customers whose traffic was previously served from the Paris datacenter may experience slightly increased latency due to traffic being routed through alternate locations.
This incident has been resolved. Traffic to the Paris data center resumed successfully at 01:10 UTC on 25 June 2026, and services are operating normally.
We are currently investigating an issue impacting services in our Ashburn datacenter. Customers may experience increased latency. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide further updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Between 12:58 UTC and 13:08 UTC on April 24, 2026, we observed elevated error rates and pod restarts in our Frankfurt region. All affected pods have since recovered and are currently running normally. Investigation into the root cause is ongoing.
We are continuing to monitor for any further issues.
Following the incident on April 24, 2026 (12:58–13:08 UTC), services in the Frankfurt region have remained stable, and no further issues have been observed. We believe we have identified the root cause and are in the process of validating it through testing. The team is also working on corrective actions to prevent recurrence. We will provide a detailed root cause analysis once our investigation is complete.
Services have remained stable since recovery, with no further impact observed
We're experiencing intermittent timeouts in the AU Perth datacenter since 18-Feb-2026 19:37 UTC. We have contacted our service provider. There should be minimal or no impact on operations. If you encounter any issues, please contact Fortanix Support.
Traffic is routed to other Datacenter of AU region and we're actively monitoring.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified, and mitigation actions are in progress. Customers may continue to experience intermittent errors while remediation is underway.
We are continuing to implement corrective measures and are seeing signs of improvement. Our team remains engaged in restoring full service stability.
Mitigation actions are progressing, and service availability is improving. We are continuing remediation efforts to ensure full recovery.
A fix has been implemented, and service has stabilized. We are actively monitoring system performance to ensure continued normal operation.
This incident has been resolved. Between 15 Feb 18:30 UTC and 16 Feb 02:25 UTC, customers in the AMER region experienced intermittent service degradation, with a small percentage of requests impacted. Service has fully recovered, and we continue to monitor platform health.
We experienced a DSM SaaS service failover triggered by an upstream network event. The failover mechanism functioned as expected, and services were automatically restored. All systems are currently fully operational, and we are continuing to closely monitor the situation to ensure stability.
On September 17, 2025, between 21:23 and 21:47 UTC, we experienced a network issue in our EU Frankfurt datacenter. During this time, traffic was automatically rerouted to the nearest datacenter. There should be no impact on operations. We have reached out to our service provider and will continue monitoring closely. If you experience any issues, please reach out to Fortanix Support.
This incident has been resolved.
During planned maintenance at our Singapore (SG) data center in the APAC region, we encountered an unexpected hardware failure. This has resulted in reduced redundancy for services in the APAC region. We have identified the root cause and are actively working on a resolution. We will provide further updates as progress is made.
This incident has been resolved.
We experienced the intermittent timeouts issue in AU region. We are actively investigating the cause. If you experience any problems, please contact Fortanix Support.
Our investigation has identified the root cause of the issue. We are now working on a resolution and will provide an update as soon as possible.
The issue has been identified and a fix is being implemented.
We have implemented the fix and can confirm the issue is resolved. We will continue to monitor performance to ensure stability. For any new issues, please contact Fortanix Support.
We are currently experiencing reduced redundancy in our connectivity to an upstream provider due to a hardware failure within their network. All traffic is being successfully rerouted through redundant paths, and no impact to customer services is expected at this time. The provider is actively working to resolve the issue and restore full network capacity. We are closely monitoring the situation and will provide updates as more information becomes available.
This incident has been resolved.
We are currently investigating the issue affecting interDC connectivity between Paris and Amsterdam datacenter. There is no customer impact due to the issue. We will provide regular update as we make progress.
We've made progress and now suspect the issue is with a network component connecting our data centers. We'll provide an update once we confirm this.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
Issue with network components has been rectified and connectivity is restored between the 2 datacenters. We are currently monitoring the device for any further issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We experienced a timeout issue in the EU DSM SaaS service at Frankfurt region from 08:19:55 to 08:20:05 UTC on May 27, 2025. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.
We experienced the timeouts issue in the Frankfurt region from May 16 17:44 UTC to May 16th 17:46 UTC. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.
This incident has been resolved.
We experienced the intermittent timeouts issue in Tokyo Data Center APAC region from May 15th, 2025 at 23:35 UTC to May 16th, 2025 at 00:17 UTC. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.
This incident has been resolved.
We experienced the outbound internet issue in Tokyo Data Center APAC region from 13:48 UTC on April 23, 2025. The key service operations are not impacted. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.
We are continuing to monitor for any further issues.
An issue was identified with our service provider, and we executed a failover to resume normal operations.
This incident has been resolved.
The Key Attestation feature in DSM SaaS has been unavailable since April 9th. Our team is actively working on a fix, and we will share further updates as they become available. Please note that all other Cryptographic Operations and services are functioning normally. If you have any questions or concerns, feel free to contact our support team - [email protected]
The Key Attestation feature has been fixed in the Americas DSM SaaS and has been functioning normally since April 11th. We are actively working on fixing it on other regions and will share further updates as they become available
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing intermittent timeouts in the EU and UK region and have contacted our service provider. There should be minimal or no impact on operations. If you encounter any issues, please contact Fortanix Support.
We are continuing to investigate this issue.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.