FormAssembly Outage History

The delayed processing affecting email notifications and Salesforce connectors has been resolved. Affected submissions were processed successfully after a delay. We’ve confirmed that both notifications and connectors are now processing normally.

This incident has been resolved.

Resolved — This issue is resolved. Between August 18 at 1:03 PM ET and August 20 at 11:49 AM ET, files attached to Government Cloud form submissions were not saved due to a storage configuration issue introduced during a hosting architecture change. Form submissions completed and responses were saved; only the uploaded files were affected. Files uploaded during this window were not stored and cannot be recovered. They will need to be submitted again. All other response data is intact. Uploads have been working normally since August 20 at 11:49 AM ET, and we have verified successful uploads across multiple accounts. Customers with questions about specific responses should contact FormAssembly Support.

This incident has been resolved. We identified and corrected the underlying issue, and Salesforce Marketing Cloud (SFMC) Prefill and Submit connectors are now loading and operating as expected. Affected forms are accessible again. Please note that a subset of responses submitted between 9:20 AM and 1:20 PM ET on August 19, 2026 may not have been sent to Salesforce Marketing Cloud and may need to be manually reprocessed. We recommend reviewing responses submitted during this window and reprocessing any that did not sync as expected. Thank you for your patience.

This incident has been resolved. Please reach out to support if you continue to run into any trouble.

Between approximately 2:45pm - 3pm ET a small segment of our Compliance Cloud accounts may have experienced temporary access loss to their forms and/or accounts. This was quickly identified and resolved by our team. There may also be a slight delay in purge jobs associated with this outage.

The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.

The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.

Between April 22 and May 18, 2026, an issue caused Form Analytics metrics to be recorded incorrectly, resulting in metrics detail loss for that period. Form submissions and response data were not affected. The issue has since been identified and resolved. Our team is actively working to recover form submission counts for the affected timeframe. Please note that other metrics, including form views, drop-offs, and bounced views, will not display data for the affected period. We sincerely apologize for the disruption.

Earlier today, one of our sending IPs was listed on a third-party blocklist, causing some outbound email notifications to be blocked or delayed by recipient mail servers. The IP has since been delisted, and email delivery has returned to normal. We apologize for the disruption.

This incident has been resolved. Please note that responses received during the downtime may need to be reprocessed for the connector run to complete. Please check your response log to confirm.

Earlier this morning, some accounts hosted on our Sydney servers experienced errors when loading forms, including “There was a problem on our end trying to load forms” and “An unknown error occurred.” The issue has been resolved, and services have returned to normal. We will continue to monitor.

The issue affecting email notification delivery has been resolved. A temporary third-party blocklist listing was identified and removed. Email notifications are now functioning normally. If you continue to experience issues, please contact support.

This incident has been resolved.

This incident has been resolved.

The fix for this issue has been deployed. We are currently monitoring to ensure normal behavior has been fully restored.

We experienced processing delays with Salesforce connectors in the London region due to increased system load. Our team has upgraded system capacity and the issue is now resolved. All connectors are operating normally.

This incident has been resolved. Please reach out to [email protected] if you run into any further issues.

The issue impacting SAML authentication has been fully resolved. Respondents can now access SAML-authenticated forms as expected, and SAML-based login is functioning normally. Our team has confirmed service restoration and is continuing to monitor the system to ensure stability. Thank you for your patience while we worked to resolve this issue.

What's Happening: We've deployed an update to improve Fai, our AI agent. During this enhancement, some users may experience a brief disconnect message. Quick Reconnection Steps: To reconnect to Fai, please try one of the following: - Refresh your browser page - Clear your browser cookies - Log out and log back in Still Having Trouble? If you continue to experience issues after trying these steps, please contact our support team and let us know which troubleshooting options you've already attempted so we can help you get back up and running.

This incident has been resolved. Customers who were previously unable to save form changes or update settings on the Processing page should now be able to do so without issue. The underlying cause was identified and corrected, and the system is operating normally. We apologize for any inconvenience caused and appreciate your patience.

This incident has been resolved.

Details: Planned system maintenance for critical infrastructure updates will occur on Sunday, November 16th, starting at 10:00 PM ET, lasting up to 7 hours. The application & all forms will be completely inaccessible during this time. This proactive measure is essential for platform security and reliability.