FormAssembly incident

Update to Fai, The FormAssembly AI Assistant

Notice Resolved View vendor source →

FormAssembly experienced a notice incident on January 21, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 06:42 PM UTC
Resolved
Jan 21, 2026, 06:30 PM UTC
Duration
—
Detected by Pingoru
Jan 21, 2026, 06:42 PM UTC

Update timeline

  1. resolved Jan 21, 2026, 06:42 PM UTC

    What's Happening: We've deployed an update to improve Fai, our AI agent. During this enhancement, some users may experience a brief disconnect message. Quick Reconnection Steps: To reconnect to Fai, please try one of the following: - Refresh your browser page - Clear your browser cookies - Log out and log back in Still Having Trouble? If you continue to experience issues after trying these steps, please contact our support team and let us know which troubleshooting options you've already attempted so we can help you get back up and running.