Follow Up Boss incident

Degraded service from third party provider affecting inbound lead processing

Resolved after 21 hours 33 minutes, affecting Follow Up Boss Web Application and iPhone App and 1 more, on April 9, 2025.

investigating Apr 09, 2025, 03:55 PM UTC

The third party which provides functionality for email processing is currently experiencing a service disruption. We are investigating the issue. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.

Started
Apr 09, 2025, 03:55 PM UTC
Resolved
Apr 10, 2025, 01:28 PM UTC
Duration
21h 33m
Detected by Pingoru
Apr 09, 2025, 03:55 PM UTC

Affected components

Follow Up Boss Web ApplicationiPhone AppAndroid App

Update timeline

  1. investigating Apr 09, 2025, 03:55 PM UTC

    The third party which provides functionality for email processing is currently experiencing a service disruption. We are investigating the issue. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.

  2. resolved Apr 10, 2025, 01:28 PM UTC

    This incident has been resolved.

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