Follow Up Boss incident
Degraded service from third-party provider affecting AI smart messages
Resolved after 3 hours 54 minutes, affecting Follow Up Boss Web Application and API and 1 more, on June 10, 2025.
The third party which provides functionality for AI smart messages has identified the issue and applied a fix. Smart message generation times are beginning to return to normal. We will continue to monitor performance throughout the day and provide updates here.
Affected components
Update timeline
- identified Jun 10, 2025, 02:53 PM UTC
The third party which provides functionality for AI smart messages is currently experiencing a partial service disruption. The impact is that AI messages are taking longer than expected to generate. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- monitoring Jun 10, 2025, 03:54 PM UTC
The third party which provides functionality for AI smart messages has identified the issue and applied a fix. Smart message generation times are beginning to return to normal. We will continue to monitor performance throughout the day and provide updates here.
- resolved Jun 10, 2025, 06:48 PM UTC
This incident has been resolved.
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