Follow Up Boss incident
Degraded service from third party provider affecting texting
Resolved after 5 days 21 hours, affecting Follow Up Boss Web Application and iPhone App and 1 more, on May 1, 2025.
Our third-party texting provider has resolved the issue impacting texting for some Follow Up Boss customers. We are continuing to monitor throughout the day to ensure a full recovery.
Affected components
Update timeline
- investigating May 01, 2025, 05:17 PM UTC
The third party which provides functionality for texting is currently experiencing a partial service disruption that is causing increased text message delivery failures. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- investigating May 02, 2025, 05:42 PM UTC
Follow Up Boss is continuing to monitor the situation and engage in communications with the third-party provider who is investigating their service disruption. Updates for this incident will be continue to be provided here when we become aware that the third-party identifies and implements a solution.
- investigating May 03, 2025, 03:34 AM UTC
Our third-party texting provider continues to work towards a solution for Follow Up Boss customers experiencing an interruption in texting. We are seeing early signs of recovery for some customers and will continue to work with our partner on a full recovery throughout the weekend.
- monitoring May 05, 2025, 03:03 PM UTC
Our third-party texting provider has resolved the issue impacting texting for some Follow Up Boss customers. We are continuing to monitor throughout the day to ensure a full recovery.
- resolved May 07, 2025, 02:35 PM UTC
This incident has been resolved.
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