Follow Up Boss incident
Degraded service from third party provider affecting inbound lead processing to @followupboss.me addresses
Resolved after 2 days 7 hours, affecting Follow Up Boss Web Application and API and 1 more, on December 31, 2024.
We've not seen any further interruptions since December 31st; this issue has been resolved.
Affected components
Update timeline
- investigating Dec 31, 2024, 06:41 AM UTC
We're seeing unusually low numbers of inbound lead emails to @followupboss.me addresses being processed since ~12:15 AM Eastern. We are currently investigating to determine root cause. We will provide updates here as we learn more.
- identified Dec 31, 2024, 07:03 AM UTC
The third party which provides functionality for inbound lead processing to @followupboss.me emails is currently experiencing a service disruption. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- monitoring Dec 31, 2024, 07:13 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 31, 2024, 07:27 AM UTC
New incoming leads are now being processed as expected.
- monitoring Jan 02, 2025, 02:28 PM UTC
We've not seen any further interruptions since December 31st; this issue has been resolved.
- resolved Jan 02, 2025, 02:33 PM UTC
This incident has been resolved.
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