Follow Up Boss incident
Degraded third party service preventing some call transcriptions from succeeding
Resolved after 3 days 19 hours, affecting Follow Up Boss Web Application and iPhone App and 1 more, on March 28, 2025.
Our vendor has implemented a fix and we are seeing new call transcriptions working successfully. Failed transcriptions during this period will be retried over the coming 24 hours but the underlying issue is now resolved.
Affected components
Update timeline
- investigating Mar 28, 2025, 10:19 PM UTC
We are seeing an increase in failures to transcribe phone calls affecting a subset of FUB customers and phone calls. Calls that are not transcribed will also not receive a Call Summary. We are working with our vendor to restore service. We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
- resolved Apr 01, 2025, 06:04 PM UTC
Our vendor has implemented a fix and we are seeing new call transcriptions working successfully. Failed transcriptions during this period will be retried over the coming 24 hours but the underlying issue is now resolved.
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