Follow Up Boss incident
Degraded service for shared inbox call and text logging/performance
Minor Vendor's status page →
Resolved after 1 hour 11 minutes, affecting Follow Up Boss Web Application, on February 27, 2025.
We have implemented a fix for this issue and are closely monitoring to ensure resolution.
Affected components
Follow Up Boss Web Application
Update timeline
- investigating Feb 27, 2025, 03:15 PM UTC
We are investigating reports of calls and texts to Shared Inboxes not properly ringing/delivering. We will update with more information here as soon as it's available.
- identified Feb 27, 2025, 03:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 27, 2025, 03:57 PM UTC
We have implemented a fix for this issue and are closely monitoring to ensure resolution.
- resolved Feb 27, 2025, 04:27 PM UTC
This incident is now resolved.
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