Flatfile Outage History

Flatfile is up right now

Flatfile had 46 outages in the last 2 years totaling 39h 59m of downtime — averaging 1.9 incidents per month.

There were 46 Flatfile outages since March 4, 2025 totaling 39h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.flatfile.io

Minor May 29, 2026

File Upload - Unsupported File Type

Detected by Pingoru
May 29, 2026, 05:10 PM UTC
Resolved
May 29, 2026, 05:10 PM UTC
Duration
—
Affected: Platform APISpacesDashboard
Timeline · 1 update
  1. resolved May 29, 2026, 05:10 PM UTC

    2026-05-29 13:45 UTC to 14:12 UTC Customers experienced intermittent failures when uploading and processing workbook files. The issue was traced to elevated resource utilization on internal processing workers, which caused a backlog in our job queue and prevented files from completing extraction. Our team identified the problem, restarted the affected services, and confirmed full restoration of functionality. We are implementing infrastructure improvements to prevent recurrence under similar load conditions.

Read the full incident report →

Minor April 10, 2026

Experiencing Increased Latency

Detected by Pingoru
Apr 10, 2026, 05:24 PM UTC
Resolved
Apr 10, 2026, 08:24 PM UTC
Duration
3h
Affected: Platform APISpacesDashboard
Timeline · 3 updates
  1. identified Apr 10, 2026, 05:24 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 10, 2026, 08:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 08:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

Investigating reports of Mapping Issues

Detected by Pingoru
Feb 02, 2026, 03:07 PM UTC
Resolved
Feb 02, 2026, 04:32 PM UTC
Duration
1h 24m
Affected: Platform APISpaces
Timeline · 2 updates
  1. investigating Feb 02, 2026, 03:07 PM UTC

    We are currently investigating reports of degraded performance with mapping in spaces.

  2. resolved Feb 02, 2026, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

Degraded Performance on Workbooks and Space Creation

Detected by Pingoru
Dec 18, 2025, 04:31 PM UTC
Resolved
Dec 18, 2025, 05:44 PM UTC
Duration
1h 13m
Affected: Platform APISpaces
Timeline · 3 updates
  1. identified Dec 18, 2025, 04:31 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 18, 2025, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 18, 2025, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

Spaces failing to load

Detected by Pingoru
Dec 18, 2025, 01:32 PM UTC
Resolved
Dec 18, 2025, 02:54 PM UTC
Duration
1h 22m
Affected: EU Spaces
Timeline · 5 updates
  1. investigating Dec 18, 2025, 01:32 PM UTC

    We are investigating reports of space initialization and creation issues

  2. identified Dec 18, 2025, 01:38 PM UTC

    We have identified the root cause and a fix is currently being rolled out

  3. identified Dec 18, 2025, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 18, 2025, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 18, 2025, 02:54 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice November 18, 2025

DNS: Third-Party Service Provider Issue

Detected by Pingoru
Nov 18, 2025, 02:06 PM UTC
Resolved
Nov 18, 2025, 03:25 PM UTC
Duration
1h 19m
Timeline · 3 updates
  1. investigating Nov 18, 2025, 02:06 PM UTC

    An issue with one of our third-party service providers

  2. monitoring Nov 18, 2025, 03:12 PM UTC

    A fix has been implemented and we are monitoring the recovery.

  3. resolved Nov 18, 2025, 03:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Performance Degradation: Slowness in Load Times/Timeouts Occurring

Detected by Pingoru
Nov 11, 2025, 07:52 PM UTC
Resolved
Nov 11, 2025, 09:25 PM UTC
Duration
1h 32m
Affected: Platform APISpacesDashboard
Timeline · 4 updates
  1. investigating Nov 11, 2025, 07:52 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2025, 07:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 08:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 09:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Increased Number of 400 Errors

Detected by Pingoru
Nov 06, 2025, 03:44 PM UTC
Resolved
Nov 06, 2025, 06:53 PM UTC
Duration
3h 9m
Affected: Platform API
Timeline · 5 updates
  1. investigating Nov 06, 2025, 03:44 PM UTC

    We are currently investigating an issue where some users are seeing an increased number of 400 errors from the API with the message "remaining connection slots are reserved for roles with the SUPERUSER attribute".

  2. investigating Nov 06, 2025, 04:24 PM UTC

    We are no longer seeing these errors however we are continuing to investigate the cause.

  3. identified Nov 06, 2025, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 06, 2025, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 06, 2025, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

Service disruption in EU

Detected by Pingoru
Oct 23, 2025, 10:13 AM UTC
Resolved
Oct 23, 2025, 10:51 AM UTC
Duration
37m
Affected: EU Platform APIEU Spaces
Timeline · 3 updates
  1. investigating Oct 23, 2025, 10:13 AM UTC

    We are currently investigating reports of a service degredation on our EU platform region

  2. identified Oct 23, 2025, 10:22 AM UTC

    We have identified the issue and are rolling out a fix

  3. resolved Oct 23, 2025, 10:51 AM UTC

    A fix has

Read the full incident report →

Minor September 12, 2025

Intermittent Errors When Accessing Spaces

Detected by Pingoru
Sep 12, 2025, 03:32 PM UTC
Resolved
Sep 12, 2025, 04:19 PM UTC
Duration
46m
Affected: Spaces
Timeline · 4 updates
  1. investigating Sep 12, 2025, 03:55 PM UTC

    We are currently investigating an issue where some users are seeing an "Unknown Error" when launching a space. We are investigating this issue however refreshing the page seems to resolve this error.

  2. identified Sep 12, 2025, 04:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 12, 2025, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 12, 2025, 04:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2025

Certification Error

Detected by Pingoru
Aug 28, 2025, 06:10 PM UTC
Resolved
Aug 28, 2025, 06:22 PM UTC
Duration
12m
Affected: Platform APISpacesDashboard
Timeline · 3 updates
  1. identified Aug 28, 2025, 06:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 28, 2025, 06:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2025, 06:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 22, 2025

Maintenance: Space Degradation

Detected by Pingoru
Aug 22, 2025, 03:58 AM UTC
Resolved
Aug 22, 2025, 04:36 AM UTC
Duration
38m
Affected: Platform APISpacesDashboard
Timeline · 3 updates
  1. identified Aug 22, 2025, 03:58 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 22, 2025, 04:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2025, 04:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 21, 2025

Degraded Service - Network issue on Login Provider

Detected by Pingoru
Aug 21, 2025, 06:18 PM UTC
Resolved
Aug 21, 2025, 07:05 PM UTC
Duration
46m
Affected: Platform APISpacesDashboard
Timeline · 3 updates
  1. identified Aug 21, 2025, 06:18 PM UTC

    Our login vendor is experiencing issues. Some dashboards will be effected for US users. Thank you for your patience while this is resolved.

  2. monitoring Aug 21, 2025, 06:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2025, 07:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2025

Platform Slowness

Detected by Pingoru
Aug 19, 2025, 11:32 PM UTC
Resolved
Aug 20, 2025, 01:42 AM UTC
Duration
2h 9m
Affected: Platform APISpacesDashboard
Timeline · 2 updates
  1. investigating Aug 19, 2025, 11:32 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 20, 2025, 01:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025

Service disruption in EU & UK

Detected by Pingoru
Aug 11, 2025, 08:36 AM UTC
Resolved
Aug 11, 2025, 08:50 AM UTC
Duration
14m
Affected: EU SpacesEU Dashboard
Timeline · 4 updates
  1. investigating Aug 11, 2025, 08:36 AM UTC

    We are currently investigating reports of a service degredation on our EU & UK platform region

  2. identified Aug 11, 2025, 08:37 AM UTC

    The issue has been identified and fix is being rolled out

  3. monitoring Aug 11, 2025, 08:46 AM UTC

    A fix has been rolled out and are monitoring results

  4. resolved Aug 11, 2025, 08:50 AM UTC

    The issue has been resolved

Read the full incident report →

Notice August 6, 2025

Cache Degradation

Detected by Pingoru
Aug 06, 2025, 12:33 AM UTC
Resolved
Aug 06, 2025, 12:33 AM UTC
Duration
—
Affected: AU Regional APIAU SpacesAU Dashboard
Timeline · 1 update
  1. resolved Aug 06, 2025, 12:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2025

Degraded service for events

Detected by Pingoru
Jul 27, 2025, 06:07 AM UTC
Resolved
Jul 27, 2025, 04:13 PM UTC
Duration
10h 5m
Affected: Platform API
Timeline · 2 updates
  1. identified Jul 27, 2025, 06:07 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jul 27, 2025, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 18, 2025

Service disruption in UK

Detected by Pingoru
Jul 18, 2025, 06:21 PM UTC
Resolved
Jul 18, 2025, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 18, 2025, 06:21 PM UTC

    A brief service disruption affecting the UK region took place between 18:05 - 18:10 UTC. The disruption was caused by a resource allocation failure and resulted in 502 Bad Gateway errors for the duration of the incident. A fix has been deployed.

Read the full incident report →

Minor June 30, 2025

Spaces and Listerners failing to load

Detected by Pingoru
Jun 30, 2025, 02:09 PM UTC
Resolved
Jun 30, 2025, 02:58 PM UTC
Duration
49m
Affected: SpacesCA SpacesEU Spaces
Timeline · 6 updates
  1. investigating Jun 30, 2025, 02:09 PM UTC

    We are currently investigating reports of users unable to fetch historical events and load listeners

  2. identified Jun 30, 2025, 02:11 PM UTC

    Our events provider is experiencing some instability, causing the issues to the spaces ui being unable to get historical events. We are monitoring and will update once this is back up again.

  3. monitoring Jun 30, 2025, 02:23 PM UTC

    Our events provider has rolled out a fix, we are currenntly actively monitoring the platform.

  4. monitoring Jun 30, 2025, 02:27 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 30, 2025, 02:37 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 30, 2025, 02:58 PM UTC

    The incident has been resolved. At approximately 13:11 UTC, our events provider service began experiencing elevated latencies and server errors in the Europe and North US region.

Read the full incident report →

Minor June 11, 2025

Excel Files Not Extracting

Detected by Pingoru
Jun 11, 2025, 10:27 PM UTC
Resolved
Jun 11, 2025, 11:58 PM UTC
Duration
1h 30m
Affected: Spaces
Timeline · 4 updates
  1. identified Jun 11, 2025, 10:27 PM UTC

    We are seeing an issue where excel files are not being extracted. We have identified a cause and are working on a fix. CSV files are still working.

  2. monitoring Jun 11, 2025, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 11, 2025, 10:43 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 11, 2025, 11:58 PM UTC

    This incident has been resolved.

Read the full incident report →