Files failing to upload
Affected: UK Spaces
Flatfile Outage History
Flatfile is up right nowFlatfile had 46 outages in the last 2 years totaling 24h 55m of downtime — averaging 1.9 incidents per month.
There were 46 Flatfile outages since March 4, 2025 totaling 24h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
Unable to access platform.flatfile.com
Affected: Dashboard
Timeline · 4 updates
Platform Outage
Affected: Platform APISpacesDashboard
Timeline · 6 updates
- investigating May 30, 2025, 06:45 PM UTC
We are currently investigating this issue.
- identified May 30, 2025, 06:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 30, 2025, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 30, 2025, 07:20 PM UTC
We are continuing to monitor for any further issues.
- identified May 30, 2025, 07:46 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 30, 2025, 07:46 PM UTC
This incident has been resolved.
Spaces Failing to Load
Affected: Spaces
Timeline · 4 updates
- investigating May 28, 2025, 02:45 PM UTC
We are currently investigating this issue.
- identified May 28, 2025, 02:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 28, 2025, 02:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2025, 03:45 PM UTC
This incident has been resolved.
Slowness in Loading Spaces
Affected: Spaces
Timeline · 3 updates
- investigating May 23, 2025, 10:23 PM UTC
We are currently investigating this issue.
- monitoring May 23, 2025, 10:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 24, 2025, 12:35 AM UTC
This incident has been resolved.
File Uploads Failing
Affected: Platform APISpacesDashboard
Timeline · 3 updates
- investigating May 23, 2025, 09:30 PM UTC
We are currently investigating an issue that is causing some file uploads to fail.
- identified May 23, 2025, 09:35 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 23, 2025, 09:37 PM UTC
This incident has been resolved.
Identity Service Degredation
Affected: DashboardCA DashboardEU DashboardUK DashboardAU Dashboard
Timeline · 5 updates
- investigating May 23, 2025, 05:05 PM UTC
Our identify provider is experiencing some instability, causing the login to the dashboard to be inaccessible at the moment. We are monitoring and will update once this is back up again.
- identified May 23, 2025, 05:07 PM UTC
We're watching our service provider for updates.
- identified May 23, 2025, 05:10 PM UTC
We are continuing to work on a fix for this issue.
- identified May 23, 2025, 05:11 PM UTC
We're watching our service provider for updates.
- resolved May 23, 2025, 05:27 PM UTC
Logins to the US, EU, and UK environments are operational again! All dashboards should now be accessible.
AU Region Frontend Application Outage
Affected: AU SpacesAU Dashboard
Timeline · 1 update
- resolved May 20, 2025, 05:10 AM UTC
A frontend application configuration variable change was deployed prior to deploying the code change. The configuration has been patched and the code change deployed.
Intermittent 504 Errors
Affected: EU SpacesEU Dashboard
Timeline · 4 updates
- investigating May 07, 2025, 02:12 PM UTC
We are currently investigating customer reports of 504 errors on the platform
- identified May 07, 2025, 02:15 PM UTC
We have identified the issue and are rolling out a fix
- monitoring May 07, 2025, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2025, 03:14 PM UTC
This incident has been resolved.
Error Creating and Loading Spaces
Affected: Spaces
Timeline · 5 updates
- investigating May 01, 2025, 03:41 PM UTC
We are seeing errors creating spaces and are investigating.
- identified May 01, 2025, 03:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 01, 2025, 03:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 01, 2025, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2025, 06:52 PM UTC
Earlier today we deployed a feature that relied on a new environment variable. Despite updating the relevant files with the correct variable, one failed to deploy properly resulting in the variable not being found after deployment, and causing the errors that led to spaces not loading. This has been rolled back.
EU Application Routing Incident
Affected: EU Platform APIEU SpacesEU Dashboard
Timeline · 3 updates
- identified Apr 29, 2025, 09:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2025, 09:21 AM UTC
An update to our networking has been deployed and we are monitoring the solution
- resolved Apr 29, 2025, 09:22 AM UTC
This incident has been resolved.
Caching Round-trip Discrepancy
Timeline · 2 updates
Spaces Not Loading
Affected: Spaces
Timeline · 3 updates
- investigating Apr 17, 2025, 11:14 PM UTC
We are investigating an issue where some users are unable to load spaces from the dashboard.
- identified Apr 17, 2025, 11:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 17, 2025, 11:23 PM UTC
This incident has been resolved.
Intermittent 503 Errors
Affected: Spaces
Timeline · 4 updates
Dashboard Inaccessible
Affected: SpacesDashboard
Timeline · 4 updates
- investigating Mar 26, 2025, 05:31 PM UTC
We are seeing a 503 Service Temporarily Unavailable error when trying to reach our dashboard. We are currently investigating this.
- investigating Mar 26, 2025, 05:40 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 26, 2025, 05:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2025, 06:09 PM UTC
While making an enhancement update on the way we do releases, we encountered a drop in network traffic to our services due to a misconfiguration. We identified and reverted back the change to resolve the issue.
Intermittent 502s
Affected: Spaces
Timeline · 3 updates
- investigating Mar 25, 2025, 04:18 PM UTC
We are seeing some intermittent 502 errors when loading Portals and performing some actions inside spaces. Our team is investigating this currently.
- monitoring Mar 25, 2025, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2025, 06:27 PM UTC
Flatfile experienced an issue maintaining database connections via a proxy which led to service degradations whereby some connections from the app to the database unexpectedly hung up, returning a 502 error to the client. The connection issue with the proxy was resolved at 11:47am MDT.
Login and space load errors on UK region
Affected: UK SpacesUK Dashboard
Timeline · 3 updates
- investigating Mar 19, 2025, 02:10 PM UTC
We are currently investigating this issue.
- monitoring Mar 19, 2025, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2025, 03:44 PM UTC
An update was deployed to the UK regional server that ended up breaking some internal routing. Once the routing issue was identified, our team deployed an update to correct this behavior.
"Something went wrong" errors
Affected: Spaces
Timeline · 5 updates
Intermittent Jobs Failures
Timeline · 1 update
- resolved Mar 07, 2025, 04:45 PM UTC
As a result of a traffic spike the database connection pool was overwhelmed between 10:30-11:30am Eastern. We will be updating our rate limiting algorithm to address this type of traffic.
Intermittent job failures
Affected: Platform APISpaces
Timeline · 6 updates
- investigating Mar 06, 2025, 04:57 PM UTC
We are seeing some jobs intermittently fail, like file extractions. We are investigating now.
- monitoring Mar 06, 2025, 05:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 06, 2025, 05:12 PM UTC
We are continuing to monitor for any further issues.
- investigating Mar 06, 2025, 05:26 PM UTC
We are seeing these errors start to recur, investigating now!
- monitoring Mar 06, 2025, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 06:45 PM UTC
As a result of a traffic spike the database connection pool was overwhelmed. We will be updating our rate limiting algorithm to account for this particular type of traffic.
Portal Instability
Affected: Spaces
Timeline · 2 updates
- investigating Mar 04, 2025, 04:51 PM UTC
We're seeing errors related to jobs, we are currently investigating this issue.
- resolved Mar 04, 2025, 05:05 PM UTC
We rolled back a change affecting jobs; this incident is resolved.