Flatfile incident

Excel Files Not Extracting

Minor Resolved View vendor source →

Flatfile experienced a minor incident on June 11, 2025 affecting Spaces, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 10:27 PM UTC
Resolved
Jun 11, 2025, 11:58 PM UTC
Duration
1h 30m
Detected by Pingoru
Jun 11, 2025, 10:27 PM UTC

Affected components

Spaces

Update timeline

  1. identified Jun 11, 2025, 10:27 PM UTC

    We are seeing an issue where excel files are not being extracted. We have identified a cause and are working on a fix. CSV files are still working.

  2. monitoring Jun 11, 2025, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 11, 2025, 10:43 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 11, 2025, 11:58 PM UTC

    This incident has been resolved.