Flatfile experienced a minor incident on November 6, 2025 affecting Platform API, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Platform API
Update timeline
- investigating Nov 06, 2025, 03:44 PM UTC
We are currently investigating an issue where some users are seeing an increased number of 400 errors from the API with the message "remaining connection slots are reserved for roles with the SUPERUSER attribute".
- investigating Nov 06, 2025, 04:24 PM UTC
We are no longer seeing these errors however we are continuing to investigate the cause.
- identified Nov 06, 2025, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 06, 2025, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 06:53 PM UTC
This incident has been resolved.