Fieldroutes Outage History

We are currently aware of an AWS issue that is affecting FieldRoutes users from accessing our services. Our Engineers are in touch with AWS working to gather additional details. We will continue to update the Status Page as more information becomes available. You can also email Support: [email protected] with any additional questions or concerns.

The developers are currently investigating reports of slowness and intermittent connection issues occurring. Reloading the website and/or clearing cache may help improve performance in the meantime. If you are experiencing these issues please email Support: [email protected] We will provide updates as more information becomes available.

We are currently experiencing an issue that prevents credit cards from being added within the PestRoutes Sales mobile app. This issue affects FieldRoutes Payments users only and is not impacting other payment methods or user groups. Our engineering team has been notified and is actively investigating to restore full functionality as quickly as possible. We will provide updates as more information becomes available.

Emails sent from the system all show a status of 'Processing' so it is difficult for users to know whether emails are being delivered. We have confirmed that this is not impacting whether emails are being delivered to their recipients. Our team is actively working to identify why the status is not being updated. Next update: 4:00pm CDT

Our team is still working to identify why the status is not being updated.

Our team is actively working to resolve an issue that prevented recurring billing from generating as expected. This issue is also impacting other processes such as emailing invoices. If you are encountering these issues please email [email protected] Next Update: 3:30pm CST

Some databases are currently experiencing an issue where invoices are not generating as expected and/or the month advances forward without the invoice, or multiple recurring invoices are being generated. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Please email: [email protected] if you are experiencing this issue or have any additional questions. Next Update: 9/11/25 - 9am CST

We are still actively investigating this issue.

We are continuing to investigate this issue.

We're currently experiencing issues with slowness and unresponsiveness for some customers. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience.

Some clients may be experiencing issues where route optimization is slow and or delayed in completing processes. Our team is actively investigating the issue and working to restore functionality as quickly as possible. If you have questions regarding this issue, please email Support at: [email protected], and we will continue to post updates here as they become available. We apologize for the inconvenience and appreciate your patience as we work on resolving this.

We’re currently experiencing an issue affecting FieldRoutes Payments users where you may be unable to add a credit card to the Customer Card to bill your customers, and your customers may be unable to edit their credit card info in the Customer Portal as well. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Next Update: 10am CST

Our team is continuing to investigate the root cause of the issue with urgency. Next Update: 12pm CST

We’re currently experiencing database issues that are preventing access, jobs, trigger rules, and webhooks from running normally for some users. Third-party integrations may also be affected. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.

We're currently experiencing an issue that may be causing a cluster of databases within FieldRoutes to be temporarily unavailable. Our team is actively working on a fix, and we'll share updates as soon as we have more information.

We are currently experiencing an outage with our phone system provider. As a result, FieldRoutes Support is unable to make or receive calls at this time. Note: This does not impact the FieldRoutes software—it remains fully operational. For support, email [email protected]. We’ll share updates as soon as more information becomes available. Thank you.

There is an issue affecting a small number of our customers. A subset of users from these customers are experiencing Time Out issues when logging into the FieldRoutes Mobile app. Our support teams are investigating the issue.

We are currently experiencing a technical issue affecting the adding and processing of one-time payment cards for FieldRoutes Payments users. We sincerely apologize for the inconvenience and want to assure you that our engineers are working urgently to resolve the issue. In the meantime, we recommend the following temporary workaround: -Add the credit card through the Billing tab of the customer card as a new payment method. -Process the payment. -Delete the newly added payment method once the transaction is complete. We understand the disruption this may cause and appreciate your patience as we work toward a resolution. We will provide an update as soon as we have more information. If you are experiencing this issue, please email [email protected]

Our developers are actively investigating on high priority the issue causing the Map View scheduling feature to be unresponsive for some databases. Other scheduling features such as Fill Routes, Intelligent Routing, Job Pool and manually scheduling appointments are all working as expected and available as workarounds in the meantime.

We are actively investigating an issue causing an error when completing appointments for some users on FieldRoutes Mobile. The error message when saving states “There was an error while trying to save. Please try again. Appointment save already in Progress. Please refresh." After refreshing will still get the same message. The engineering team is actively investigating this issue on high priority and we will continue to share updates as they become available.

Some users are currently experiencing an error when attempting to access their database or login through the FieldRoutes Mobile app. Our developers are actively investigating this issue and working on a resolution.