Fathom Outage History

Fathom is up right now

Fathom had 18 outages in the last 2 years totaling 29h 32m of downtime — averaging 0.7 incidents per month.

There were 18 Fathom outages since July 10, 2024 totaling 29h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fathom.video

Minor May 8, 2026

AI provider outage: Ask Fathom, live summarization, AI search, and some transcription impacted

Detected by Pingoru
May 08, 2026, 01:04 AM UTC
Resolved
May 08, 2026, 03:38 AM UTC
Duration
2h 34m
Affected: In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)Post-Call Processing
Timeline · 3 updates
  1. identified May 08, 2026, 01:04 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 08, 2026, 03:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 03:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2026

Desktop application may have shown "Waiting" while recording was active

Detected by Pingoru
Mar 19, 2026, 01:31 AM UTC
Resolved
Mar 19, 2026, 02:09 AM UTC
Duration
38m
Affected: In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)
Timeline · 3 updates
  1. identified Mar 19, 2026, 01:31 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 19, 2026, 01:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2026, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 5, 2026

Some recordings may be slow to complete final transcription

Detected by Pingoru
Feb 05, 2026, 05:13 PM UTC
Resolved
Feb 05, 2026, 05:40 PM UTC
Duration
27m
Affected: In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceIn-Call Processing (Google Meet)ClosePost-Call ProcessingApplication Emails
Timeline · 3 updates
  1. investigating Feb 05, 2026, 05:13 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 05, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 05, 2026, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 23, 2026

Application unavailable for some customers

Detected by Pingoru
Jan 23, 2026, 11:39 PM UTC
Resolved
Jan 24, 2026, 12:48 AM UTC
Duration
1h 8m
Affected: In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceIn-Call Processing (Google Meet)Post-Call ProcessingApplication Emails
Timeline · 3 updates
  1. identified Jan 23, 2026, 11:39 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 24, 2026, 12:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 24, 2026, 12:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Global Cloudflare Outage

Detected by Pingoru
Nov 18, 2025, 12:11 PM UTC
Resolved
Nov 18, 2025, 03:35 PM UTC
Duration
3h 24m
Affected: In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceWebsiteIn-Call Processing (Google Meet)ClosePost-Call ProcessingApplication Emails
Timeline · 3 updates
  1. investigating Nov 18, 2025, 12:11 PM UTC

    Cloudflare is experiencing a global network outage that impacts Fathom: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. monitoring Nov 18, 2025, 02:50 PM UTC

    Cloudflare has implemented a fix and shifted their status to Monitoring and we are seeing recovery.

  3. resolved Nov 18, 2025, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 17, 2025

Partial recording outage

Detected by Pingoru
Oct 17, 2025, 05:37 PM UTC
Resolved
Oct 17, 2025, 07:29 PM UTC
Duration
1h 51m
Affected: In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)
Timeline · 4 updates
  1. investigating Oct 17, 2025, 05:37 PM UTC

    We are currently investigating this issue

  2. identified Oct 17, 2025, 06:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2025, 06:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2025, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2025

AI provider outage: AI Search is temporarily offline

Detected by Pingoru
Sep 29, 2025, 06:32 PM UTC
Resolved
Sep 29, 2025, 07:38 PM UTC
Duration
1h 6m
Affected: Post-Call Processing
Timeline · 3 updates
  1. investigating Sep 29, 2025, 06:32 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 29, 2025, 06:36 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 29, 2025, 07:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2025

Recovering calls from incident

Detected by Pingoru
Jul 18, 2025, 03:21 PM UTC
Resolved
Jul 18, 2025, 04:44 PM UTC
Duration
1h 22m
Affected: In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceWebsiteIn-Call Processing (Google Meet)ClosePost-Call ProcessingApplication Emails
Timeline · 6 updates
  1. investigating Jul 18, 2025, 03:21 PM UTC

    We are currently investigating the issue

  2. identified Jul 18, 2025, 03:22 PM UTC

    GCP (Google Cloud Platform) is experiencing a major outage

  3. identified Jul 18, 2025, 03:40 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 18, 2025, 03:55 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 18, 2025, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 18, 2025, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 18, 2025

Degraded system performance

Detected by Pingoru
Apr 18, 2025, 02:59 PM UTC
Resolved
Apr 18, 2025, 04:08 PM UTC
Duration
1h 8m
Affected: In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceWebsiteIn-Call Processing (Google Meet)ClosePost-Call ProcessingApplication Emails
Timeline · 4 updates
  1. investigating Apr 18, 2025, 02:59 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 18, 2025, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 18, 2025, 03:53 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 18, 2025, 04:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2025

AI provider outage: some AI Summaries and Action Items failing to generate

Detected by Pingoru
Apr 08, 2025, 03:08 PM UTC
Resolved
Apr 08, 2025, 04:20 PM UTC
Duration
1h 12m
Affected: Post-Call Processing
Timeline · 3 updates
  1. investigating Apr 08, 2025, 03:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 08, 2025, 04:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2025, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2025

Notetakers may be slow to or fail to join calls

Detected by Pingoru
Mar 12, 2025, 02:33 PM UTC
Resolved
Mar 12, 2025, 02:45 PM UTC
Duration
11m
Affected: In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceWebsiteIn-Call Processing (Google Meet)ClosePost-Call ProcessingApplication Emails
Timeline · 4 updates
  1. investigating Mar 12, 2025, 02:33 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 12, 2025, 02:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 12, 2025, 02:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2025, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2025

MS Teams notetakers may fail to join or record meetings

Detected by Pingoru
Feb 03, 2025, 01:30 PM UTC
Resolved
Feb 03, 2025, 02:54 PM UTC
Duration
1h 24m
Affected: In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)
Timeline · 6 updates
  1. investigating Feb 03, 2025, 01:13 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 03, 2025, 01:13 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 03, 2025, 01:16 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 03, 2025, 02:08 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 03, 2025, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 03, 2025, 02:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 21, 2024

Google Meet notetakers may be slow to or fail to join calls

Detected by Pingoru
Nov 21, 2024, 04:09 PM UTC
Resolved
Nov 21, 2024, 07:04 PM UTC
Duration
2h 54m
Affected: In-Call Processing (Google Meet)
Timeline · 4 updates
  1. investigating Nov 21, 2024, 04:09 PM UTC

    We are currently investigating this issue.

  2. identified Nov 21, 2024, 04:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 21, 2024, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 21, 2024, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 4, 2024

Notetakers may fail to join or record meetings

Detected by Pingoru
Sep 04, 2024, 06:25 PM UTC
Resolved
Sep 04, 2024, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 04, 2024, 06:25 PM UTC

    Users with the "Enable Live Stream recording for improved recording quality" setting turned on may have experienced their notetaker failing to start recording a meeting, leaving and rejoining a meeting, or failing to record portions of a meeting.

Read the full incident report →

Notice July 10, 2024

Call recorders slow (30-60 seconds late) to join meeting

Detected by Pingoru
Jul 10, 2024, 01:07 PM UTC
Resolved
Jul 10, 2024, 01:57 PM UTC
Duration
49m
Affected: In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)
Timeline · 2 updates
  1. investigating Jul 10, 2024, 01:07 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 10, 2024, 01:57 PM UTC

    This incident has been resolved.

Read the full incident report →