Fathom incident

Partial recording outage

Notice Resolved View vendor source →

Fathom experienced a notice incident on October 17, 2025 affecting In-Call Processing (Zoom) and In-Call Processing (Microsoft Teams) and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 05:37 PM UTC
Resolved
Oct 17, 2025, 07:29 PM UTC
Duration
1h 51m
Detected by Pingoru
Oct 17, 2025, 05:37 PM UTC

Affected components

In-Call Processing (Zoom)In-Call Processing (Microsoft Teams)In-Call Processing (Google Meet)

Update timeline

  1. investigating Oct 17, 2025, 05:37 PM UTC

    We are currently investigating this issue

  2. identified Oct 17, 2025, 06:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2025, 06:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2025, 07:29 PM UTC

    This incident has been resolved.