Fathom incident

Application unavailable for some customers

Major Resolved View vendor source →

Fathom experienced a major incident on January 23, 2026 affecting In-Call Processing (Zoom) and Google Calendar Sync and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 11:39 PM UTC
Resolved
Jan 24, 2026, 12:48 AM UTC
Duration
1h 8m
Detected by Pingoru
Jan 23, 2026, 11:39 PM UTC

Affected components

In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceIn-Call Processing (Google Meet)Post-Call ProcessingApplication Emails

Update timeline

  1. identified Jan 23, 2026, 11:39 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 24, 2026, 12:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 24, 2026, 12:48 AM UTC

    This incident has been resolved.