Fathom incident

Recovering calls from incident

Critical Resolved View vendor source →

Fathom experienced a critical incident on July 18, 2025 affecting In-Call Processing (Zoom) and Google Calendar Sync and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:21 PM UTC
Resolved
Jul 18, 2025, 04:44 PM UTC
Duration
1h 22m
Detected by Pingoru
Jul 18, 2025, 03:21 PM UTC

Affected components

In-Call Processing (Zoom)Google Calendar SyncHubSpotIn-Call Processing (Microsoft Teams)Microsoft Calendar SyncSalesforceWebsiteIn-Call Processing (Google Meet)ClosePost-Call Processing

Update timeline

  1. investigating Jul 18, 2025, 03:21 PM UTC

    We are currently investigating the issue

  2. identified Jul 18, 2025, 03:22 PM UTC

    GCP (Google Cloud Platform) is experiencing a major outage

  3. identified Jul 18, 2025, 03:40 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 18, 2025, 03:55 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 18, 2025, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 18, 2025, 04:44 PM UTC

    This incident has been resolved.