EZ Texting Outage History

Our records show a minor impact on message delivery to AT&T devices for messages that between 4/29-5/7. The incident has now been resolved.

As of 1:30 AM EST, the AT&T delivery issue has been resolved. Messages are delivering normally.

The service access outage has been fully resolved. Customers can now log in and access their EZTexting accounts as normal. We apologize for the disruption this caused and thank you for your patience throughout this incident.

American Express transactions have been fully reinstated and are processing normally. We apologize for the inconvenience this caused and thank you for your continued patience.

The provisioning delays have been resolved. Our team worked with our aggregator partners to restore normal provisioning timelines. All provisioning is now processing as expected. Thank you for your patience.

Inbound SMS traffic to 10DLC local numbers (non-toll-free, non-short code) was unavailable due to an upstream carrier connectivity issue. Monitoring alerts triggered around 6:07 AM PST indicating no inbound message responses. The issue was caused by inbound message connections being rejected at the carrier level, preventing messages from being delivered to 10DLC numbers. Outbound messaging was not impacted. Service was restored around 7:00 AM PST

Inbound SMS traffic to 10DLC numbers (non-toll-free, non-short code) was unavailable between approximately 12:30 AM PST and 7:30 AM PST. Outbound messaging was not impacted during this time. Service has since been restored and inbound messages are processing normally. If you believe any inbound messages were missed during the incident window, please contact support for assistance. We appreciate your patience.

Resolved — Verizon Messaging Issue The Verizon carrier issue impacting message delivery has been resolved. Normal service has been restored. If any messages to Verizon contacts were impacted during the incident, we recommend resending them. Thank you for your patience

The issue preventing access to EZ Texting accounts has been resolved. Customers should now be able to log in normally. Thank you for your patience while our team worked to address this issue.

The issue affecting the new Multi-Factor Authentication process has been fully resolved. Users should now be able to log in without any interruptions. Thank you for your patience while our team worked to identify the cause and implement the fix.

The issue causing messages from AT&T subscribers to appear in your inbox with the error “Removed attachment of banned MimeType.” has been resolved. We thank you for your patience while we worked with the carrier to address this issue.

We have finished our investigation and monitoring; our team found that the outage was partial, not full, and the majority of messages sent during the service issue period were confirmed delivered. If you see any inconsistencies with your delivery reporting during the outage period of 9:30am to 1:30pm PT, please let our customer support team know at [email protected]. Thank you for your patience.

The earlier MMS sending delays caused by our messaging aggregators have been resolved. Message delivery has returned to normal, and all systems are operating as expected. Thank you for your patience and understanding while we worked to restore full service.

The issue causing delays in number provisioning has been resolved. Number provisioning services are now operating normally. Thank you for your patience and understanding during this time.

Between approximately 6:00 AM and 9:10 AM PT (9:00 AM–12:10 PM ET), customers may have experienced slow load times and delayed data in Reporting and Analytics. The incident was resolved at 9:10 AM PT (12:10 PM ET) and performance has returned to normal. Message delivery and scheduling were not impacted.

The delivery issue affecting MMS messages sent to T-Mobile recipients from 10DLC numbers has been resolved as of ~2:30pm EST (11:30am PST). Monitoring confirms that errors have stopped, with the last error observed at 11:11am PST.

This incident has been resolved.

A messaging outage impacting AT&T numbers began on August 5, 2025, at approximately 11:00 PM EST. The issue was promptly resolved by the respective carrier at 2:00 AM EST on August 6, 2025. Messaging services to AT&T numbers have since returned to normal operation. We appreciate your patience and understanding.

The issue affecting MMS messages to AT&T has been fully resolved. Thank you for your patience and understanding.

We experienced a short period of degraded performance starting around 1:30 PM EST / 10:30 AM PST today. The issue has since been resolved and services are now operating normally. If you're still noticing any issues or observed anything unusual during that time, please feel free to reach out to our support team with any specific examples so we can take a closer look. Thanks for your patience and understanding!

This incident has been resolved.

The issue affecting MMS message delivery has been resolved. However, some group MMS messages may not have been sent successfully. If you experienced failed sends, please resend your messages. If you believe your messages were impacted, please reach out to our support team so we can review and apply any necessary message credits. We appreciate your patience and apologize for the inconvenience.

The issue affecting incoming MMS images from T-Mobile subscribers has been resolved. Messages are now being delivered successfully. We appreciate your patience and understanding while we worked with the relevant parties to address this issue.

A disruption occurred that affected text messaging to T-Mobile from 10:30 PM PST on January 6th until 6:45 AM PST on January 7th. During this time, all traffic to T-Mobile was impacted. The issue has been resolved, and services are fully restored.

This incident has been resolved.