EZ Texting incident

MMS Delivery Disruption – AWS Media Storage Issue

Notice Resolved View vendor source →

EZ Texting experienced a notice incident on January 30, 2025 affecting MMS - Short Codes and MMS - Long Codes and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 06:32 PM UTC
Resolved
Jan 30, 2025, 07:53 PM UTC
Duration
1h 21m
Detected by Pingoru
Jan 30, 2025, 06:32 PM UTC

Affected components

MMS - Short CodesMMS - Long CodesCallFire MMSMMS - Toll-Free

Update timeline

  1. investigating Jan 30, 2025, 06:32 PM UTC

    We are currently experiencing an issue affecting customers sending MMS messages. This is due to a disruption with our media storage provider, AWS, which is preventing MMS content from being properly processed and delivered. The issue began at approximately 6:30 AM PST, and we are actively monitoring for updates from AWS. Once they resolve the issue, customers will need to resend their MMS campaigns to ensure successful delivery. We apologize for the inconvenience and appreciate your patience. We will provide further updates as we receive more information.

  2. investigating Jan 30, 2025, 06:33 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 30, 2025, 07:53 PM UTC

    The issue affecting MMS message delivery has been resolved. However, some group MMS messages may not have been sent successfully. If you experienced failed sends, please resend your messages. If you believe your messages were impacted, please reach out to our support team so we can review and apply any necessary message credits. We appreciate your patience and apologize for the inconvenience.