EZ Texting incident

Outage - Message Delivery and Reporting Affected

EZ Texting experienced a critical incident on November 9, 2025 affecting EZ Texting Services and EZ Texting SMS and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started: Nov 09, 2025, 08:52 PM UTC
Resolved: Nov 09, 2025, 10:51 PM UTC
Duration: 1h 59m
Detected by Pingoru: Nov 09, 2025, 08:52 PM UTC

Affected components

EZ Texting ServicesEZ Texting SMSEZ Texting MMS

Update timeline

investigating Nov 09, 2025, 08:52 PM UTC

We are currently experiencing issues delivering messages and generating reports. We recommend pausing your campaigns until we're fully online. We're very sorry for the inconvenience; thank you for your patience while we work towards a fix.
resolved Nov 09, 2025, 10:51 PM UTC

We have finished our investigation and monitoring; our team found that the outage was partial, not full, and the majority of messages sent during the service issue period were confirmed delivered. If you see any inconsistencies with your delivery reporting during the outage period of 9:30am to 1:30pm PT, please let our customer support team know at [email protected]. Thank you for your patience.