EZ Texting incident

Service Alert — Inbound 10DLC Messaging Impact

EZ Texting experienced a major incident on January 15, 2026 affecting SMS - Long Codes and CallFire SMS and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started: Jan 15, 2026, 03:33 PM UTC
Resolved: Jan 15, 2026, 03:40 PM UTC
Duration: 6m
Detected by Pingoru: Jan 15, 2026, 03:33 PM UTC

Affected components

SMS - Long CodesCallFire SMSEZ Texting SMSMMS - Long CodesCallFire MMSEZ Texting MMS

Update timeline

investigating Jan 15, 2026, 03:33 PM UTC

Please be advised that inbound messaging to 10DLC numbers (non-short code, non-toll-free) is currently not working. Outbound messaging is operating normally. Our carrier partners are actively investigating. Updates will be posted as they become available.
resolved Jan 15, 2026, 03:40 PM UTC

Inbound SMS traffic to 10DLC numbers (non-toll-free, non-short code) was unavailable between approximately 12:30 AM PST and 7:30 AM PST. Outbound messaging was not impacted during this time. Service has since been restored and inbound messages are processing normally. If you believe any inbound messages were missed during the incident window, please contact support for assistance. We appreciate your patience.