Evidos Outage History

Evidos is up right now

Evidos had 19 outages in the last 2 years totaling 93h 48m of downtime — averaging 0.8 incidents per month.

There were 19 Evidos outages since September 2, 2025 totaling 93h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.signhost.com

Notice July 17, 2026

Issue with iDIN and iDEAL verification methods

Detected by Pingoru
Jul 17, 2026, 02:25 PM UTC
Resolved
Jul 17, 2026, 03:19 PM UTC
Duration
53m
Affected: iDINiDEAL
Timeline · 4 updates
  1. investigating Jul 17, 2026, 02:25 PM UTC

    We are currently experiencing an issue affecting iDIN and iDEAL services within Signhost. As a result, transactions that use these methods cannot be completed at this time. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. identified Jul 17, 2026, 02:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 17, 2026, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 17, 2026, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 18, 2026

Issue with verification method Itsme Identification (AES)

Detected by Pingoru
Jun 18, 2026, 07:16 AM UTC
Resolved
Jun 18, 2026, 09:16 AM UTC
Duration
2h
Affected: itsme Identification
Timeline · 3 updates
  1. investigating Jun 18, 2026, 07:16 AM UTC

    We are currently experiencing issues with the verification method itsme Identification (AES). As a result, signers may be unable to complete the signing process. The itsme Sign (QES) method via CSC Qualified verification is not affected. Our team is actively investigating the issue.

  2. monitoring Jun 18, 2026, 09:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 18, 2026, 09:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 16, 2026

ID Proof - Outage

Detected by Pingoru
Jun 16, 2026, 01:27 PM UTC
Resolved
Jun 16, 2026, 02:09 PM UTC
Duration
41m
Affected: ID ProofWebforms
Timeline · 3 updates
  1. investigating Jun 16, 2026, 01:27 PM UTC

    We are currently experiencing problems with ID Proof. We are investigating this issue. ID Proof is unable to be used momentarily.

  2. monitoring Jun 16, 2026, 01:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2026, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 3, 2026

Major outage

Detected by Pingoru
Jun 03, 2026, 04:55 AM UTC
Resolved
Jun 03, 2026, 06:55 AM UTC
Duration
2h
Affected: APIUI / View
Timeline · 5 updates
  1. investigating Jun 03, 2026, 04:55 AM UTC

    Currently investigating an outage of the API and signing service. Transaction creation is not possible. Sorry for the inconvenience. This has our highest attention and we'll keep you updated.

  2. identified Jun 03, 2026, 05:22 AM UTC

    The incident has been identified at our hosting provider, TransIP, causing a temporary outage in service. Recovery work is in progress. For live updates on the incident, please visit https://transnoc.nl.

  3. monitoring Jun 03, 2026, 05:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 03, 2026, 05:49 AM UTC

    Looks like the fix is holding. We'll keep monitoring the situation.

  5. resolved Jun 03, 2026, 06:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 21, 2026

Investigating Delays In Transaction Processing

Detected by Pingoru
May 21, 2026, 11:05 PM UTC
Resolved
May 21, 2026, 11:38 PM UTC
Duration
33m
Affected: APIPortal
Timeline · 4 updates
  1. investigating May 21, 2026, 11:05 PM UTC

    Currently we're investigating an issue causing delays in transaction processing. A subset of requests may take longer than expected to complete, and in some cases may time out before processing finishes. We are actively working to reduce the delay and restore normal performance. We will provide another update as soon as we have more information.

  2. identified May 21, 2026, 11:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2026, 11:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2026, 11:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 5, 2026

Signhost QES - Outage

Detected by Pingoru
May 05, 2026, 07:07 AM UTC
Resolved
May 05, 2026, 08:42 AM UTC
Duration
1h 34m
Affected: Signhost QES
Timeline · 3 updates
  1. identified May 05, 2026, 07:07 AM UTC

    Our provider is experiencing issues. The Signhost QES verification cannot be completed for now.

  2. monitoring May 05, 2026, 08:11 AM UTC

    The issue has been fixed. We are monitoring the situation.

  3. resolved May 05, 2026, 08:42 AM UTC

    Signhost QES is operational again.

Read the full incident report →

Minor April 20, 2026

Verification method itsme is currently experiencing issues

Detected by Pingoru
Apr 20, 2026, 07:52 AM UTC
Resolved
Apr 20, 2026, 08:00 AM UTC
Duration
7m
Affected: itsme sign (qualified signature)itsme Identification
Timeline · 3 updates
  1. investigating Apr 20, 2026, 07:52 AM UTC

    Itsme is currently experiencing a technical issue affecting 25% or more of their transactions since 9:25 AM CET. Their technical teams are actively investigating the problem and working to resolve it as quickly as possible. We understand the inconvenience this may cause and will continue to monitor the situation closely. Updates will be provided as soon as more information becomes available.

  2. monitoring Apr 20, 2026, 07:57 AM UTC

    Itsme has identified the root cause of the issue. Their systems are currently recovering, and their technical teams are closely monitoring stability to ensure a full and safe resolution. We will continue to monitor the situation and share further updates as soon as they become available.

  3. resolved Apr 20, 2026, 08:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2026

ID Proof - ID validation fails to start in Signhost Android app

Detected by Pingoru
Apr 10, 2026, 01:29 PM UTC
Resolved
Apr 13, 2026, 10:35 AM UTC
Duration
2d 21h
Affected: ID ProofSignhost App
Timeline · 2 updates
  1. identified Apr 10, 2026, 01:29 PM UTC

    Some customers may experience issues starting ID validation in the Signhost app on Android devices. Instead of launching the ID validation flow, users are prompted to log in. Our team is working on a fix and we will provide further updates as progress is made. Our signing services are not affected.

  2. resolved Apr 13, 2026, 10:35 AM UTC

    A fix has been released to the Google app store and the deeplink problem is solved. Updating the Android app lets users finish identification.

Read the full incident report →

Critical March 23, 2026

DigiD outage

Detected by Pingoru
Mar 23, 2026, 12:29 PM UTC
Resolved
Mar 23, 2026, 02:01 PM UTC
Duration
1h 32m
Affected: DigiD
Timeline · 3 updates
  1. investigating Mar 23, 2026, 12:29 PM UTC

    There are currently issues with logging into DigiD. Logius is investigating the issue, we will communicate any updates.

  2. monitoring Mar 23, 2026, 01:38 PM UTC

    The issues with logging into DigiD have been solved by Logius.

  3. resolved Mar 23, 2026, 02:01 PM UTC

    The issues with DigiD have been resolved by Logius.

Read the full incident report →

Minor March 17, 2026

Degraded Performance – CSC Qualified Verification

Detected by Pingoru
Mar 17, 2026, 09:34 AM UTC
Resolved
Mar 17, 2026, 09:59 AM UTC
Duration
25m
Affected: itsme sign (qualified signature)ZealiD QualifiedSignhost QES
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 09:34 AM UTC

    We see degraded performance with the CSC Qualified verification method. Some signers may encounter issues completing the signing process. A fix has been implemented, and we are now monitoring the system to ensure full recovery. We will update this status once we confirm that the issue has been fully resolved.

  2. resolved Mar 17, 2026, 09:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 23, 2026

Issues with logging in to Signhost web portal

Detected by Pingoru
Jan 23, 2026, 09:21 AM UTC
Resolved
Jan 23, 2026, 10:09 AM UTC
Duration
48m
Affected: PortalAuth and login service
Timeline · 3 updates
  1. investigating Jan 23, 2026, 09:21 AM UTC

    Customers are experiencing issues with logging in to the Signhost web portal. After filling in log in credentials an error message is received: "Invalid credentials" We are investigating the issue.

  2. monitoring Jan 23, 2026, 09:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 10:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2025

Issues with creating transactions in webportal using Onfido verification

Detected by Pingoru
Nov 25, 2025, 10:33 AM UTC
Resolved
Nov 25, 2025, 12:12 PM UTC
Duration
1h 38m
Affected: IDV Sign (Onfido)
Timeline · 4 updates
  1. investigating Nov 25, 2025, 10:33 AM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2025, 12:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 12:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Issues when signing with CSC Qualified verification

Detected by Pingoru
Nov 18, 2025, 12:08 PM UTC
Resolved
Nov 18, 2025, 12:37 PM UTC
Duration
29m
Affected: itsme sign (qualified signature)ZealiD Qualified
Timeline · 4 updates
  1. investigating Nov 18, 2025, 12:08 PM UTC

    Signers are experiencing issues when signing with a CSC Qualified verification method. We are investigating the issues.

  2. identified Nov 18, 2025, 12:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2025, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 12:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 11, 2025

issue with signing transactions

Detected by Pingoru
Nov 11, 2025, 02:40 PM UTC
Resolved
Nov 11, 2025, 03:12 PM UTC
Duration
31m
Affected: APIUI / ViewPortal
Timeline · 3 updates
  1. identified Nov 11, 2025, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 11, 2025, 02:51 PM UTC

    We see a very high peak load and have put our systems in maintenance until this subsides.

  3. resolved Nov 11, 2025, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 6, 2025

Issues with ID Proof web form

Detected by Pingoru
Nov 06, 2025, 09:20 AM UTC
Resolved
Nov 06, 2025, 09:53 AM UTC
Duration
32m
Affected: ID Proof
Timeline · 3 updates
  1. investigating Nov 06, 2025, 09:20 AM UTC

    We are currently experiencing an issue with our ID Proof web forms where not all text and options are displaying correctly Our provider is investigating the cause.

  2. monitoring Nov 06, 2025, 09:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2025, 09:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 21, 2025

Issues with ID Proof

Detected by Pingoru
Oct 21, 2025, 07:09 AM UTC
Resolved
Oct 21, 2025, 09:27 AM UTC
Duration
2h 17m
Affected: ID Proof
Timeline · 3 updates
  1. identified Oct 21, 2025, 07:09 AM UTC

    ID Proof validations are not resulting in transactions being created. A cause has been identified with a third party. They are working on a fix.

  2. monitoring Oct 21, 2025, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 09:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 3, 2025

Issues with creating and signing transactions

Detected by Pingoru
Sep 03, 2025, 11:23 AM UTC
Resolved
Sep 03, 2025, 01:32 PM UTC
Duration
2h 9m
Affected: APIUI / ViewPortalSignhost App
Timeline · 4 updates
  1. investigating Sep 03, 2025, 11:23 AM UTC

    We are experiencing issues with creating and signing transactions. We are investigating the issues.

  2. investigating Sep 03, 2025, 11:42 AM UTC

    We have placed the platform in maintenance as we continue our investigation.

  3. monitoring Sep 03, 2025, 12:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2025, 01:32 PM UTC

    This incident has been resolved.

Read the full incident report →