Etail Solutions Outage History
Etail Solutions is up right nowPingoru has recorded 33 incidents for Etail Solutions: 11 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 341 of 720 (47%) |
| May 2026 | 1 | 336 of 744 (45%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 3 | 21 of 522 (4%) |
Incidents, newest first
Major October 12, 2026 EVP Server Issue 3h 14m EVP Web Application, EVP RDP Application, Batch Services, EVP API Services
Started Oct 12, 2026, 01:28 PM UTC· resolved Oct 12, 2026, 04:42 PM UTC
- investigating Oct 12, 2026, 01:28 PM UTC
We are currently investigating a server hardware issue impacting some customers.
- monitoring Oct 12, 2026, 01:42 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 12, 2026, 01:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 12, 2026, 04:42 PM UTC
This incident has been resolved.
Major May 4, 2026 Amazon Order API Issue 42d 6h Amazon
Started May 04, 2026, 07:13 PM UTC· resolved Jun 16, 2026, 02:01 AM UTC
- investigating May 04, 2026, 07:13 PM UTC
We are currently seeing intermittent errors on the Amazon order download tasks. We are receiving an internal error from the Amazon API server and are not downloading orders. We have opened a case with Amazon to try and resolve the issue.
- resolved Jun 16, 2026, 02:01 AM UTC
This incident has been resolved.
Minor April 16, 2026 Microsoft Windows Security Update Impacting EVP Remote Desktop Application 20d 17h EVP RDP Application
Started Apr 16, 2026, 08:23 PM UTC· resolved May 07, 2026, 02:05 PM UTC
- identified Apr 16, 2026, 08:23 PM UTC
A recent Microsoft security update has added a new warning screen and has disabled some default functionality with remote desktop connections. When connecting to the EVP remote desktop application, and you are prompted with a new Windows security window, you should enable access to Drives, Clipboard and Printers. You can find more details about the security update here: https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/remotepc/understanding-security-warnings
- resolved May 07, 2026, 02:05 PM UTC
This incident has been resolved.
Critical April 16, 2026 Walmart DSV 1d Walmart
Started Apr 16, 2026, 03:13 PM UTC· resolved Apr 17, 2026, 03:29 PM UTC
- investigating Apr 16, 2026, 03:13 PM UTC
We are investigating issues with the Walmart DSV integration. We are receiving unexpected responses on all Walmart DSV API calls.
- resolved Apr 17, 2026, 03:29 PM UTC
This incident has been resolved.
Major March 16, 2026 GoDaddy DNS Issue 16h 14m EVP RDP Application, File Services
Started Mar 16, 2026, 08:45 PM UTC· resolved Mar 17, 2026, 01:00 PM UTC
- investigating Mar 16, 2026, 08:45 PM UTC
We are experiencing a domain name resolution (DNS) issue. This is affecting some users on some EVP resources. Some users may not be able to reach EVP services, receiving a DNS or unreachable error.
- resolved Mar 17, 2026, 01:00 PM UTC
This incident has been resolved.
Notice January 22, 2026 Network Outage 1d 2h EVP Web Application, Amazon, EVP RDP Application, Walmart and 6 more
Started Jan 22, 2026, 01:17 PM UTC· resolved Jan 23, 2026, 03:19 PM UTC
- investigating Jan 22, 2026, 01:17 PM UTC
We are currently experiencing a network outage with our datacenter. All EVP systems (EVP, Web, API, FTP, etc) are inaccessible.
- monitoring Jan 22, 2026, 03:16 PM UTC
The data center has implemented DDoS mitigation and some services are restored. These services may be intermittently available as mitigation efforts evolve.
- monitoring Jan 22, 2026, 06:52 PM UTC
The data center has resolved the DDOS attack. EVP systems are accessible. We are continuing to monitor the systems for issues.
- resolved Jan 23, 2026, 03:19 PM UTC
This incident has been resolved.
Critical January 14, 2026 Network Issue 22h 22m EVP Web Application, EVP RDP Application, Batch Services, File Services and 1 more
Started Jan 14, 2026, 04:11 PM UTC· resolved Jan 15, 2026, 02:33 PM UTC
- investigating Jan 14, 2026, 04:11 PM UTC
We are currently experiencing a network issue and are investigating.
- identified Jan 14, 2026, 04:56 PM UTC
The network issue has been identified and systems are back up and running. We are monitoring the situation.
- identified Jan 14, 2026, 04:57 PM UTC
We are monitoring the situation.
- monitoring Jan 14, 2026, 04:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 02:33 PM UTC
This incident has been resolved.
Minor December 18, 2025 Microsoft MFA Enforcement 27d 22h EVP RDP Application
Started Dec 18, 2025, 04:04 PM UTC· resolved Jan 15, 2026, 02:33 PM UTC
- investigating Dec 18, 2025, 04:04 PM UTC
We are currently experiencing issues with the DNS provider and can confirm in Down Detector that there is a spike in issues. We will monitor the status and update here. Users may experience intermittent issues connecting to the EVP RDP Gateway.
- identified Dec 18, 2025, 06:13 PM UTC
We have identified an issue with the Microsoft MFA Authentication system that is now requiring all users to authenticate with an MFA device associated with their account. Each user login will need to register an MFA device with their account so they are prompted for a second authentication method in Microsoft Authenticator. Please log a ticket in the Helpcenter at https://etailsolutionsllc.atlassian.net/servicedesk/customer/user/login?destination=portals for assistance in setting up MFA for your user accounts.
- monitoring Dec 18, 2025, 06:54 PM UTC
A fix has been implemented and we are monitoring the results. Please log a ticket in the Helpcenter at https://etailsolutionsllc.atlassian.net/servicedesk/customer/user/login?destination=portals for assistance in setting up MFA for your user accounts.
- monitoring Dec 18, 2025, 06:55 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 18, 2025, 11:26 PM UTC
Action Required - All EVP users must setup and configure MFA to connect to the EVP remote desktop application if you have not done so already. Please log a User/Password ticket in the HelpCenter for assistance in setting up MFA for your user accounts.
- monitoring Dec 19, 2025, 03:59 PM UTC
All issues are resolved. MFA is now required for EVP RDP. Please log a ticket in the Helpcenter at https://etailsolutionsllc.atlassian.net/servicedesk/customer/user/login?destination=portals for assistance in setting up MFA for your user accounts.
- resolved Jan 15, 2026, 02:33 PM UTC
This incident has been resolved.
Minor December 1, 2025 Shopify 22h 36m Shopify
Started Dec 01, 2025, 04:11 PM UTC· resolved Dec 02, 2025, 02:48 PM UTC
- investigating Dec 01, 2025, 04:11 PM UTC
We are watching an issue with an incident on the Shopify API. We are currently not aware of any issues in EVP. Let us know if you are seeing any issues by logging a ticket in the Etail Help center. Shopify Health Status page: https://shopstatus.shopifyapps.com/ Some merchants encountering error messages within their admins Merchants may experience issues when trying to login to Shopify. We are currently investigating and will keep you updated. Merchants may also encounter issues logging into POS, Mobile, and while attempting to contact Shopify Support. We are continuing to investigate the current issue. To help avoid complications, please remain logged in on any devices that are currently logged in.
- monitoring Dec 01, 2025, 07:22 PM UTC
Update Shopify is continuing to investigate and apply mitigations for the current issues. Shopify is continuing to investigate and apply mitigations for the issues with accessing Admins and POS systems. Some merchants may also see an issue with POS checkouts, due to not being able to access POS systems. Online store checkouts are not affected. Dec 01, 2025 - 17:39 UTC
- monitoring Dec 01, 2025, 08:22 PM UTC
Shopify has found and fixed an issue with their login authentication flow, and are seeing signs of recovery for admin and POS login issues now. We are continuing to monitor recovery.
- resolved Dec 02, 2025, 02:48 PM UTC
This incident has been resolved.
Major October 20, 2025 Amazon Outage Impacting SP-API 21h 59m Amazon
Started Oct 20, 2025, 03:35 PM UTC· resolved Oct 21, 2025, 01:34 PM UTC
- monitoring Oct 20, 2025, 03:35 PM UTC
The Amazon outage in progress since early this morning appears to be having an intermittent impact on EVP calls to their SP-API which may impact timeliness of order processing and inventory updates on Amazon channels.
- resolved Oct 21, 2025, 01:34 PM UTC
Amazon appears to have resolved the latent issues from their outage yesterday. Let us know if you see any further issues by logging a ticket.
Major November 14, 2024 Intermittent RD Disconnects 20h 31m EVP RDP Application
Started Nov 14, 2024, 06:59 PM UTC· resolved Nov 15, 2024, 03:31 PM UTC
- investigating Nov 14, 2024, 06:59 PM UTC
We are currently investigating an issue with intermittent disconnects in the Remote Desktop Applications.
- investigating Nov 14, 2024, 09:31 PM UTC
We are continuing to investigate to find a root cause, but it appears connections have stabilized. After business hours tonight we will continue troubleshooting which may cause further disconnects. We will keep the status page updated.
- resolved Nov 15, 2024, 03:31 PM UTC
Remote Desktop Gateway servers were rebooted last night and this incident is resolved. We continue to monitor for issues. Please log a ticket in the Etail Solutions Help Center if you experience any disconnects.