Etail Solutions incident

Network Issue

Critical Resolved View vendor source →

Etail Solutions experienced a critical incident on January 14, 2026 affecting EVP Web Application and EVP RDP Application and 1 more component, lasting 21h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2026, 04:57 PM UTC
Resolved
Jan 15, 2026, 02:33 PM UTC
Duration
21h 36m
Detected by Pingoru
Jan 14, 2026, 04:57 PM UTC

Affected components

EVP Web ApplicationEVP RDP ApplicationBatch ServicesFile ServicesEVP API Services

Update timeline

  1. investigating Jan 14, 2026, 04:11 PM UTC

    We are currently experiencing a network issue and are investigating.

  2. identified Jan 14, 2026, 04:56 PM UTC

    The network issue has been identified and systems are back up and running. We are monitoring the situation.

  3. identified Jan 14, 2026, 04:57 PM UTC

    We are monitoring the situation.

  4. monitoring Jan 14, 2026, 04:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 15, 2026, 02:33 PM UTC

    This incident has been resolved.