Etail Solutions incident

EVP Server Issue

Major Resolved View vendor source →

Etail Solutions experienced a major incident on October 12, 2026 affecting EVP Web Application and EVP RDP Application and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 01:28 PM UTC
Resolved
Oct 12, 2026, 04:42 PM UTC
Duration
3h 14m
Detected by Pingoru
Oct 12, 2026, 01:28 PM UTC

Affected components

EVP Web ApplicationEVP RDP ApplicationBatch ServicesEVP API Services

Update timeline

  1. investigating Oct 12, 2026, 01:28 PM UTC

    We are currently investigating a server hardware issue impacting some customers.

  2. monitoring Oct 12, 2026, 01:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 12, 2026, 01:42 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 12, 2026, 04:42 PM UTC

    This incident has been resolved.