Etail Solutions incident

Amazon Order API Issue

Major Resolved View vendor source →

Etail Solutions experienced a major incident on May 4, 2026 affecting Amazon, lasting 42d 6h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 07:13 PM UTC
Resolved
Jun 16, 2026, 02:01 AM UTC
Duration
42d 6h
Detected by Pingoru
May 04, 2026, 07:13 PM UTC

Affected components

Amazon

Update timeline

  1. investigating May 04, 2026, 07:13 PM UTC

    We are currently seeing intermittent errors on the Amazon order download tasks. We are receiving an internal error from the Amazon API server and are not downloading orders. We have opened a case with Amazon to try and resolve the issue.

  2. resolved Jun 16, 2026, 02:01 AM UTC

    This incident has been resolved.